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Account Manager

2 months ago

Lanham, United States Moore DM Group Full time
Description

Moore Media & Digital is looking for an Account Manager to work closely with senior members of our team, as well as clients and partners, to execute Moore Media campaigns with a focus on recruiting monthly donors.

Moore is an innovation led company of 5,000 people and the largest marketing, data and fundraising company in North America serving the nonprofit industry. Some of our clients include Shriners Children's, Feeding America, ASPCA, Wounded Warrior and Habitat for Humanity. We combine our strength in technology and unmatched industry expertise to provide clients with strategy, creativity, production, media, data, response management and analytic services.

Moore Media & Digital, a division of Moore, work to build donor surround sound with video, audio, and other digital messages. Part of this is through addressable media, where you know who the person is you are targeting. This includes programmatic video, CTV, programmatic display, email, texting, and some social ads. And part of this is through non-addressable media like DRTV, traditional radio advertising, and other digital services like website design.

#LI-RS1 #LI-remote

In this role you will:
  • Support and work closely with Account Executives, Senior Account Executives, and other client-facing staff to provide high quality service to nonprofit Moore Media & Digital clients.
  • Facilitate client and team communications through coordinating Moore Media & Digital program meetings (both internal and external), preparing and circulating agendas and meeting notes, and tracking action/follow-up items with the relevant parties to ensure completion in a timely manner.
  • Assist with maintaining or coordinating the initial set up of the following components of a Moore Media & Digital campaign: data flow and feeds, digital integration and support, call center management, fulfillment, program integration, and downstream communication/lapsed reactivation strategies.
  • Contribute to the oversight of Moore Media & Digital client call center activities, which may include call monitoring, helping to develop call center training materials, calibration calls with call center and client participation, and drafting call center memos and recommendations for Moore Media & Digital inbound clients.
  • Review and provides QC assistance with all program performance metrics including regular KPI reports, retention reports and analyses, benchmark analyses, ongoing testing to optimize results, and Google Analytics traffic and conversion reports.
  • Track budgets and invoicing to ensure accuracy and timely billing.
We seek:
  • Bachelor's Degree in marketing, business or communications focus preferred.
  • 3-5 years of project management experience.
  • Excellent project management skills.
  • Ability to manage multiple complex projects with multiple stakeholders.
  • Resourceful self-starter who can take initiative and drive projects forward, with solid follow-through skills.
  • Comfort working with data.
  • Ability to adapt to changing priorities.
  • Experience working in or demonstrated personal commitment to the nonprofit industry.
  • Proficiency with Microsoft Word, PowerPoint, and Excel.
  • Experience with Constituent Relationship Management (CRM) systems like Luminate


Our Benefits:

To help you stay energized, engaged, and inspired, we offer a wide range of benefits including healthcare, support for working parents and paid time off so you can relax, recharge and be there for the people you care about.

Each full-time position at Moore Media is eligible for our comprehensive benefits package, which includes health/prescription/dental/vision insurance, life insurance, accidental death & dismemberment insurance, a Health Savings Account plan, and Flexible Spending Account plans for health care and dependent care. Voluntary benefit plans are also available for disability, accident, hospital, and critical care. We offer paid holidays, paid personal leave, and paid family leave. Employees have the option to participate in a company-sponsored 401(k) plan with employer matching contributions. Several benefit plans have eligibility waiting periods.

Moore Media & Digital is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status. Moore Media is also committed to compliance with all fair employment practices regarding citizenship and immigration status.