Network/Unified Communications and IP Telephony Administrator

3 months ago


Olympia, United States Logicalis Full time

Job Description Summary Supports customers' network environments as member of Logicalis' 24x7x365 operations team, headquartered in West Chester, OH and Troy, MI. Provides support, incident management, problem management and change management for network devices and resources monitored by Logicalis Managed Services. Essential Duties and Responsibilities * Performs break/fix troubleshooting, server/software updates and feature enhancements to networking devices (firewalls, switches, ASA etc). * Works closely with external vendors such as Cisco, AT&T, Verizon, etc. in troubleshooting hardware and circuit issues. * Creates and maintains technical and process documentation for troubleshooting purposes. * Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem and change management processes in place for each customer when working to resolve customer requests or outages. * Responds and solves customer issues utilizing technology tools, procedures, and training through awareness of service offerings and Service Level Agreements (SLAs). * Understands all Logicalis service offerings to better support customer as well as expanding any service offering to current customers. * Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. * Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. * Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent Combination accepted. Education: * Associate's Degree in a related field. Experience / Technical Requirements * 4 years of experience in network operations center or equivalent network support team. * Experience with following network technologies: * Cisco, switch/route, ASA, IPT, UCC, UNITY * VPN Technologies * Data/Voice circuits * Load Balancer familiarity * Experience working in ITIL-based incident tracking system (Service-Now, CA Service Desk, etc). * Understanding of network monitoring tools and technologies. * Proficient use of all Microsoft Office applications. Certifications * Cisco Certified Network Associate (CCNA) * CompTIA A+ / CompTIA Network+ Other Skills and Abilities * Ability to execute tasks, projects, and troubleshooting with minimal supervision and with sense of urgency. * Detail-oriented with ability to multitask and prioritize to meet critical SLA deadlines. * Excellent customer service and interaction skills. * Outstanding verbal, written, and technical/business communication skills. * Ability to accommodate requests from multiple customers and Logicalis Account Executives and respond in timely fashion. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations



  • Olympia, United States Nisqually Indian Tribe Full time $35

    Job DescriptionJob Description NISQUALLY INDIAN TRIBEJOB DESCRIPTIONThe schedule for this position is: M-F 8 AM - 5:00 PM.The Nisqually Tribe makes strong efforts to be outstanding in a competitive job market by providing a robust total compensation package. The Tribe offers 15+ paid holidays a year, separate sick and vacation accruals, plus an additional...


  • Olympia, Washington, United States Washington State Department of Revenue Full time

    Job SummaryThe Washington State Department of Revenue is seeking a highly skilled IT Infrastructure Specialist to join our team. As an Identity and Access Management (IAM) expert, you will be responsible for designing, implementing, and maintaining our department's IAM systems, ensuring the security and integrity of our data and infrastructure.Key...

  • IT Customer Support

    4 weeks ago


    Olympia, United States State of Washington Full time

    About WSDOT Washington State Department of Transportation (WSDOT) is a multimodal organization with a global reputation for excellence! Our dedicated workforce is responsible to plan, design, build, and operate an integrated transportation system that safely and efficiently moves people and goods throughout the state. In addition to maintaining over 18,000...


  • Olympia, Washington, United States State of Washington Full time

    About the PositionThis is a challenging and rewarding role that requires a strong background in network security and a passion for staying up-to-date with the latest technologies and threats.Key ResponsibilitiesImplement high-level design solutions to ensure the security and integrity of the state's network infrastructure.Research and identify potential...


  • Olympia, United States Ensono Full time

    Manager Information Technology, NetworkRemote - United StatesJR010542 At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with...


  • Olympia, United States Providence Service Full time

    Description The Infection Preventionist is expected to work autonomously within the designated region and ministries. All Infection Preventionists (IPs) are accountable for implementation of and compliance with policies, practices, and processes of the infection prevention program at the ministry, region, and system level. In collaboration with the...


  • Olympia, United States Providence Service Full time

    Description The Infection Preventionist is expected to work autonomously within the designated region and ministries. All Infection Preventionists (IPs) are accountable for implementation of and compliance with policies, practices, and processes of the infection prevention program at the ministry, region, and system level. In collaboration with the Infection...


  • Olympia, United States Providence Service Full time

    Description The Infection Preventionist is expected to work autonomously within the designated region and ministries. All Infection Preventionists (IPs) are accountable for implementation of and compliance with policies, practices, and processes of the infection prevention program at the ministry, region, and system level. In...

  • SDET - Catalyte

    2 months ago


    Olympia, Washington, United States Transaction Network Services Full time

    An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellenceOverviewThe QA area is responsible for the testing of computer programming systems and applications including the design, coding, testing and deployment of products and solutions to meet...


  • Olympia, United States Ziply Fiber Full time

    At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We’re delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us...


  • Olympia, United States Swedish Full time

    Description The Infection Preventionist is expected to work autonomously within the designated region and ministries. All Infection Preventionists (IPs) are accountable for implementation of and compliance with policies, practices, and processes of the infection prevention program at the ministry, region, and system level. In collaboration with the...


  • Olympia, Washington, United States ADMINISTRATOR FOR THE COURTS Full time

    Position Overview:The Technical Solutions Architect for the Judicial Systems Project is tasked with formulating strategies and designing intricate technological solutions that facilitate business operations. Key Responsibilities:This role is pivotal in driving business transformation through the establishment and documentation of architectural standards and...


  • Olympia, Washington, United States VOLT Management Full time

    Position OverviewSeeking an IT Service Delivery Specialist to enhance our operational efficiency.In this role, you will be responsible for overseeing the IT and Telecommunications framework across various departments, ensuring that the deployment of Hardware, Software, and Communication Systems aligns with VOLT Management's overarching IT strategy. Your...


  • Olympia, Washington, United States VOLT Management Full time

    **Job Summary**Volt Management is seeking an experienced IT Service Delivery Specialist to join our team. As an IT Service Delivery Specialist, you will be responsible for supporting the IT and Telecommunications infrastructure for multiple departments, ensuring the utilization of hardware, software, and communication systems are consistent with our...


  • Olympia, Washington, United States VOLT Management Full time

    Job Title: IT Service Delivery SpecialistJob Summary:Volt Management is seeking an experienced IT Service Delivery Specialist to join our team. As an IT Service Delivery Specialist, you will be responsible for supporting the IT and Telecommunications infrastructure for multiple departments, ensuring the utilization of hardware, software, and communication...


  • Olympia, Washington, United States Lummi Communications Full time

    Lummi Communications:Principal of Lummi Nation Educational InstitutionRegular Full Time (12 Months)/Early Learning/Lummi Nation Educational Institution1Job OverviewThe Lummi Nation Educational Institution and Lummi Nation High School operate as a Washington State Tribal Education Compact School, functioning similarly to the 292 state public school districts...

  • Court Clerk I

    4 weeks ago


    Olympia, United States Lummi Communications Full time

    ```html Position Overview Court Clerk I performs clerk office duties to properly process court cases. This is the second level Clerk’s office position in the progression of Court Clerk stages. New employees are directly supervised initially and perform routine tasks of limited scope and complexity. Works as a team member performing routine and sometimes...


  • Olympia, Washington, United States Evergreen State College Full time

    Job SummaryWe are seeking a highly skilled and experienced Administrative Assistant to provide confidential administrative support to the Chief Administrative Officer at the Evergreen State College.Key ResponsibilitiesProvide administrative support to the Chief Administrative Officer, including preparing reports, presentations, and other materials.Manage and...


  • Olympia, Washington, United States State of Washington Full time

    About the RoleWe are seeking a highly skilled and motivated Provider Network Analyst to join our team at the State of Washington. As a key member of our team, you will be responsible for analyzing and evaluating healthcare provider networks, identifying contractual compliance issues, and providing recommendations for improvement.Key ResponsibilitiesReview...


  • Olympia, United States Vets Hired Full time

    Responsibilities Provide senior thought leadership and significant technical contributions to help develop target software defined network architectures and recommendations, for the evolution of the network technology stack ,in close collaboration with stakeholders. The Senior Principal will focus at the outset around designing and developing the network...