Manager of Software Engineering

At Ziply Fiber, our mission is to elevate the connected lives of our communities every day. We’re delivering the fastest home internet in the Northwest, with a focus on areas traditionally underserved by mainstream internet companies. And as our state-of-the-art fiber network expands in WA, OR, ID and MT, so does our need for team members who can help us grow and realize our goals. We may be building internet, but we are reaching real people. We strive to build relationships and provide customers and communities with refreshingly great experiences. We emphasize our values in all our interactions: Genuinely Caring: Our customers and colleagues are people, and quite possibly our neighbors. We put ourselves in their shoes and give them our full attention. Empowering You: We empower our customers to choose the products that best meet their needs, and we support our employees to implement solutions that elevate the experiences of our customers and coworkers. Innovation and Improvement: We always look for ways to make the experiences of our customers – and each other – better. Earning Your Trust: We earn trust by communicating simply and transparently as real people, not as a corporation. Job Summary: Ziply Fiber is seeking a Manager of Software Engineering (Network) who has experience leading, guiding and mentoring development teams and systems teams. You must also have previous experience working as an actual software developer/engineer or network engineer (back end, not front end), as well as experience in an industry adjacent to Ziply such as ISP's, Cell Carriers, content-delivery networks, Hyperscalers that run their own networks, and vendors of network hardware. The Manager of Software Engineering will oversee our Software Development within the Network Software and Systems team from end to end with a focus on efficiency. You will manage how we can expedite, consistently support and unify our networks from an automation and architecture perspective. This scope will include planning and managing software designs, implementation and service delivery automation and optimizations. Essential Duties and Responsibilities: Responsible for management and motivation of all members across the team. Oversee the planning and designing of software and API implementation and integration, including new software, enhancements and modifications. Provides guidance to Network Software Engineering team and other departments in identifying product and technical requirements. Serves as primary point of contact and liaison between Network Software Engineering and other teams. Provide peer review and guidance on code and perform quality assurance tasks. Write and maintain technical standards and documentation. Conduct technical research and maintain viable knowledge of technology trends, new software and best practices. Support sales and product efforts for delivering services in a timely and efficient manner and provide technical and cost insights. Oversee and direct the team in writing APIs, workflows and toolsets to manage, maintain and deploy the network. Develop automation processes for operational tasks to optimize costs, supportability, consistency and Mean Time to Installation or Mean Time to Repair. Collaborate with technology leaders and internal customers to develop automation to streamline processes. Lead continuous improvement efforts to refine processes and create efficiencies. Create, modify and automate operational reports (e.g. SLA reporting metrics, utilization statistics and network forecasting). Explore and adopt new emerging technologies to modernize processes and tools. Establish system and data integrations in support of business objectives. Manage allocation of people and financial resources to ensure commitments are met and aligned with strategic objectives in Engineering. Mentor, coach, review performance and develop team members to pursue their management or technical career track. Must be available to work regular business hours Pacific Standard Time. Must also be available to work on-call, evenings and weekends as needed. Performs other duties as required to support the business and evolving organization. Qualifications: Bachelor's degree in engineering, computer science, business information systems or relevant degree; or equivalent combination of work and experience. Minimum of five years of engineering and development experience working with development teams and systems teams. Minimum of three years of experience using Python, Ansible, REST APIs, Linux, NETCONF, gNMI, Jinja, or similar tools in a Network Automation environment. Minimum of three years of experience working in an industry adjacent to Ziply such as ISP's, Cell Carriers, content-delivery networks, Hyperscalers that run their own networks, and vendors of network hardware. Proven Track Record of leading large-scale engineering projects, with a focus on Network Systems. Knowledge, Skills and Abilities: Demonstrated leadership skills, with the ability to mentor and lead others. Proven ability to manage projects/programs from concept development through implementation. Excellent project management, leadership and customer service skills. Ability to work flexible hours as needed. Excellent analytical skills. Strong organizational, multi-tasking and prioritizing skills. Ability to work independently and apply sound judgment and reasoning skills to a variety of situations, multi-task and collaborate effectively with other personnel to meet deadlines. Capable of identifying potential compliance problem areas early on, assessing alternate courses of corrective action and recommending satisfactory solutions. Strong verbal and written communication, attention to detail and organizational skills and familiarity with compliance concepts. Ability to work within critical deadlines. In depth knowledge of service provider systems, applications, and processes. In depth knowledge of service provider products, services and offerings for commercial and residential services. Knowledge of software life cycle management with emphasis on inception, defining processes and developing technical business requirements. Experience with Agile (Scrum, Kanban) software delivery methodology. Ability to write Ops guides/MOPs/etc. as needed. Effectively communicate between non-technical people and deeply technical SME’s. Ability to communicate effectively across multiple large organizational structures. Driven to identify and provide effective solutions as needed. Work Authorization: Applicants must be currently authorized to work in the US for any employer. Sponsorship is not available for this position. Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Essential and marginal functions may require maintaining physical condition necessary for bending, stooping, sitting, walking or standing for prolonged periods of time; most of time is spent sitting in a comfortable position with frequent opportunity to move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work Environment and Additional Information: Work is performed in an office setting with exposure to computer screens and requires extensive use of a computer, keyboard, mouse, and multi-line telephone system. The work is primarily a modern office setting. At all times, Ziply Fiber must be your primary employer. Unless otherwise prohibited by law, employees may not hold outside employment nor be self-employed without obtaining approval in writing from Ziply Fiber. In holding outside employment or self-employment, employees should ensure that participation does not conflict with responsibilities to Ziply Fiber or its business interests. Diverse Workforce / EEO: Ziply Fiber is an equal opportunity employer. Ziply Fiber will consider all qualified candidates regardless of race, color, religion, national origin, gender, age, marital status, sexual orientation, veteran status, and the presence of a non-job-related handicap or disability or any other legally protected status. Ziply Fiber requires a pre-employment background check as conditions of employment. Ziply Fiber may require a pre-employment drug screening. Ziply Fiber is a drug free workplace. #J-18808-Ljbffr