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Service Desk Analyst

2 months ago

Edgewater Park Twp, United States FirstPRO Full time

We are seeking a dedicated and knowledgeable Service Desk Analyst to join our team. This role is essential in providing exceptional technical assistance and support to our clients users, ensuring smooth operation of computer systems and networks. The ideal candidate will possess strong problem-solving skills and a passion for technology, enabling them to troubleshoot issues efficiently and effectively.

Responsibilities

  • Provide first-line support for hardware and software issues, including troubleshooting and resolving technical problems related to Windows operating systems.
  • Assist users with VPN connectivity and ensure secure access to network resources.
  • Manage user accounts and permissions in Active Directory, ensuring proper access controls are maintained.
  • Conduct software troubleshooting for various applications, ensuring optimal performance for end-users.
  • Maintain documentation of support requests, resolutions, and user interactions through the help desk system.
  • Collaborate with IT teams to escalate complex issues when necessary, ensuring timely resolution.
  • Stay updated on the latest technology trends and advancements to provide informed support.

Qualifications

  • Proficient in computer hardware troubleshooting and repair.
  • Experience with Active Directory management and user account administration.
  • Familiarity with VPN technologies and their implementation.
  • Excellent problem-solving skills with a keen attention to detail.
  • Ability to communicate technical information clearly to non-technical users.
  • Previous experience in a help desk or technical support role is preferred.
  • Knowledge of software applications commonly used in business environments is a plus.

Join our clients team as a Service Desk Analyst where you can leverage your skills in a dynamic environment while helping others navigate their technical challenges