Service Desk

3 weeks ago

Takoma Park, United States Planet Fitness Full time
Job Details

Job Location
133 Takoma Park - Takoma Park, MD

Position Type
Part Time

Salary Range
$15.00 - $16.00 Hourly

Job Shift
Day

Job Category
Customer Service

Description

Company & Benefits

As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing it) We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include:

  • Positive and professional environment where our brand promise is "Judgement Free Zone"
  • Growth Opportunities: over 90% of our management team started as an entry level team member
  • Competitive pay
  • 401K Retirement Fund (Annual discretionary employer match up to 6%)
  • Regular involvement in community outreach events
  • Free employee Black Card Membership
Job Description Summary

The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members as they will frequently communicate and interact with both members and guests as well as management and staff and must maintain excellent relationships.

Essential Job Functions
  • Greet all members and guests upon arrival and say goodbye upon departure;
  • Monitor club access to both members and non-members;
  • Answer questions and handle member and guest complaints;
  • Answer phone calls and provide information to prospects;
  • Give tours to prospective members;
  • Sell memberships, write agreements, and enter new members into database;
  • Operate Point-of-Sale system and collect balances on past due accounts;
  • Organize and maintain customer service front desk;
  • Schedule appointments for fitness training sessions;
  • Complete the Club Walk-Around every 20 minutes and complete checklists;
  • Answer questions and give guidance to new employees;
  • Perform beginning of shift and end of shift procedures;
  • Perform club housekeeping including, but not limited to:
    • Cleaning equipment (and under equipment), hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls;
    • Dusting where and when necessary including vents;
    • Wiping tile, walls, and doors;
    • Vacuuming and mopping floors;
    • Replenishing toilet paper and soap;
    • Emptying trash cans; and,
    • Maintaining organization of cleaning closet.
  • Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members; and,
  • Perform all other duties as assigned or required.


Education & Experience
  • High School Diploma or G.E.D. preferred;
  • Previous customer service and/or sales experience preferred;
  • Previous cleaning/maintenance experience preferred; and,
  • Basic computer literacy.
Skills and Abilities
  • Excellent phone, communication, and interpersonal skills;
  • Understand and be able to communicate the Judgment Free Zone concept;
  • Accuracy with numbers;
  • Ability to follow directions;
  • Ability to work well independently and with others;
  • Positive attitude and willingness to help others;
  • Ability to maintain composure in difficult situations; and,
  • Ability to recognize and learn from mistakes.
Physical Environment & Requirements
  • Primarily indoor environment with normal exposure to light, sound, heat, and cold;
  • Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach;
  • Must be able frequently move, lift, push, pull, carry at least 60 lbs.;
  • Must be able to operate equipment such as vacuums and floor scrubbers;
  • Exposure to standard cleaning fluids and chemicals;
  • Must be able to recognize, identify, and judge behavior within environment; and,
  • Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information.


Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time.

  • Service Desk Supervisor

    2 weeks ago

    Rochelle Park, United States Five Rivers IT, Inc. Full time

    Job DescriptionJob DescriptionA leading provider of IT Managed Services in New York City/ Northern New Jersey is looking for a Service Desk Supervisor to manage and mentor our Service Desk team. This is a great opportunity for a self-starter with a proven track record to develop, implement, and support various initiatives in the area of service delivery...

  • Service Desk Operations Manager

    4 days ago

    Overland Park, United States Favorite Healthcare Staffing Full time

    About the job This role profile is a blend of both the job description and person specification and clearly demonstrates the relationship between specific tasks and personal attributes. It is not exhaustive but is intended to give an overview of the role which will naturally change from time to time in line with business requirements. Company Description...

  • Service Desk Technician

    7 days ago

    Rochelle Park, United States Five Rivers IT, Inc. Full time

    Job DescriptionJob DescriptionService Desk  TechnicianAt Five Rivers IT, we build and service reliable IT infrastructures for midsized businesses. Five Rivers IT has been growing at a consistent rate of 30% a year for the last 3 years.We are in search of a Service Desk Support Technician to join the dynamic team of professionals providing world-class IT...

  • Front Desk Coordinator

    2 months ago

    Takoma Park, United States Still Point Full time

    The Still Point enhances wellness in our communities by providing access to the best integrative mind & body services while enabling wellness practitioners to thrive in a healthy and supportive environment. The Still Point isn’t just a temporary beauty and relaxation pit stop. As a women-owned small business that serves the greater Washington, D.C. and...

  • IT Service Desk Technician

    4 weeks ago

    New Hyde Park, United States Personal-Touch Home Care Full time

    **JOB SUMMARY**: **The IT Support Analyst will be working with our service desk team assisting corporate and branch offices with various PC and Software support inquiries.** **RESPONSIBILITIES**: Assist in performing hardware and software installation procedures. Perform software configuration on stand-alone computers and laptops. Track and Log all help...

  • Call Center Specialists-bilingual

    1 week ago

    Takoma Park, United States Capital Foot Care Full time

    **Job Summary**: Capital Footcare is a professional, agile, and innovative company whose goal is to build an energetic, highly motivated team that works together to achieve the company goals. We seek a highly motivated, friendly, personable individual to promote high-quality patient service for our Podiatry Division. The Call Center Specialists will handle...

  • Front Office Associate- WIC

    4 weeks ago

    Takoma Park, United States CCI Health & Wellness Services Full time

    CCI Health Services' mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone. POSITION SUMMARY The WIC Front Office Associate (FOA) is responsible for providing front office support and administrative assistance as needed at different WIC sites throughout our...

  • Front Office Associate- WIC

    2 weeks ago

    Takoma Park, United States Community Clinic Full time

    CCI Health Services’ mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone. Position Summary The WIC Front Office Associate (FOA) is responsible for providing front office support and administrative assistance as needed at different WIC sites throughout our...

  • Call Center Specialists-Bilingual

    4 weeks ago

    Takoma Park, United States Capital Foot Care Full time

    Job DescriptionJob DescriptionJob Summary: Capital Footcare is a professional, agile, and innovative company whose goal is to build an energetic, highly motivated team that works together to achieve the company goals. We seek a highly motivated, friendly, personable individual to promote high-quality patient service for our Podiatry Division. The Call Center...

  • Front Desk Guest Services Agent

    4 days ago

    Park City, United States Clemons Real Estate Full time

    Front Desk Guest Services Agent | Job Description Schedule: Full time Reports to: General Manager Key Performance Indicators (KPI) Communication Skills Customer Service Cleanliness Organization Job Responsibilities Hotel Operations Greets, registers, suggestively sells rooms, issues room keys, assigns rooms to guests and sets wake up calls in an...

  • Front Office Associate- WIC

    4 weeks ago

    Takoma Park, United States Community Clinic Inc. Full time

    Job DescriptionJob DescriptionCCI Health Services’ mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone.Position SummaryThe WIC Front Office Associate (FOA) is responsible for providing front office support and administrative assistance as needed at different WIC...

  • Service Desk Team Member

    2 weeks ago

    Bethel Park, United States Giant Eagle Full time

    Job Summary Service De sk Team Members are key players in ensuring each guest in our store receives unparalleled service. We look to them to make sure we are building customer loyalty through their own shining example. This role follows the Company's Common Purpose of, "Together, we improve people's everyday lives and well-being." This will be done by...

  • Senior Service Desk Technician

    2 weeks ago

    Hot Springs National Park, Arkansas, United States NTT Full time

    Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it's a place where you can continue to grow, belong, and thrive.Your career here...

  • Student Service Desk Technician

    4 weeks ago

    College Park, United States University of Maryland Full time

    Posting Details Posting Details Position Number: 11240511 Title: Student Service Desk Technician Functional Title: Student Service Desk Technician Category Status: 14-Student Hourly, UG Applicant Search Category: Student University Authorized FTE:Unit: BMGT-IT Smith Hiring Range Minimum:Hiring Range Maximum:Campus/College Information: Founded in 1856,...

  • Student Service Desk Technician

    3 weeks ago

    College Park, United States University of Maryland Full time

    Posting Details Posting Details Position Number: 11240511 Title: Student Service Desk Technician Functional Title: Student Service Desk Technician Category Status: 14-Student Hourly, UG Applicant Search Category: Student University Authorized FTE:Unit: BMGT-IT Smith Hiring Range Minimum:Hiring Range Maximum:Campus/College Information: Founded in 1856,...

  • Senior Service Desk Technician

    4 weeks ago

    Hot Springs National Park, Arkansas, United States NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • It/tech Services Help Desk

    2 weeks ago

    Franklin Park, United States Mainfreight Inc Full time

    **Position is based out of Franklin Park, IL but initial 6-month training period must be completed in Carson, CA.** **Mainfreight IT/Tech Services Help desk** Do you like helping people and working with technology? Do you want to take your career to the next level and help make an impact for your brothers and sisters? Please keep reading J You will work...

  • Front Desk Manager

    1 month ago

    Park City, United States Westgate Resorts & Spa Full time

    The Front Desk Manager holds accountability for overseeing the Front Office, Guest Services departments ensuring optimal financial, service, and procedural outcomes. They are tasked with fostering team member engagement, enhancing guest satisfaction, Manager, Front Desk, Front Desk Manager, Guest Service, Hotel

  • Front Desk Supervisor

    4 weeks ago

    Overland Park, United States Davidson Hospitality Full time

    Overview Are you a dynamic and customer-focused professional with a passion for hospitality? Join our team as a Front Desk Supervisor and lead our front desk team in delivering exceptional guest service. With your high energy, enthusiasm, and strong leadership skills, you'll ensure smooth front desk operations and create memorable experiences for our...

  • Front Desk Supervisor

    2 months ago

    Overland Park, United States Davidson Hospitality Group Full time

    Are you a dynamic and customer-focused professional with a passion for hospitality? Join our team as a Front Desk Supervisor and lead our front desk team in delivering exceptional guest service. With your high energy, enthusiasm, and strong leadershi Front Desk, Supervisor, Hospitality, Operations, Leadership, Guest Experience