Service Desk
6 months ago
Job Location
133 Takoma Park - Takoma Park, MD
Position Type
Part Time
Salary Range
$15.00 - $16.00 Hourly
Job Shift
Day
Job Category
Customer Service
Description
Company & Benefits
As one of the largest independently owned operators of Planet Fitness clubs, Ohana Growth Partners' core purpose is to inspire people to change their lives (and have fun doing it) We are an equal opportunity employer who celebrates diversity and equity and are committed to creating an inclusive environment for all employees. Some of our benefits include:
- Positive and professional environment where our brand promise is "Judgement Free Zone"
- Growth Opportunities: over 90% of our management team started as an entry level team member
- Competitive pay
- 401K Retirement Fund (Annual discretionary employer match up to 6%)
- Regular involvement in community outreach events
- Free employee Black Card Membership
The Service Desk Associate is responsible for service desk administration, membership sales, and overall cleanliness of the facility and equipment. This person will provide excellent customer service to both members and non-members as they will frequently communicate and interact with both members and guests as well as management and staff and must maintain excellent relationships.
Essential Job Functions
- Greet all members and guests upon arrival and say goodbye upon departure;
- Monitor club access to both members and non-members;
- Answer questions and handle member and guest complaints;
- Answer phone calls and provide information to prospects;
- Give tours to prospective members;
- Sell memberships, write agreements, and enter new members into database;
- Operate Point-of-Sale system and collect balances on past due accounts;
- Organize and maintain customer service front desk;
- Schedule appointments for fitness training sessions;
- Complete the Club Walk-Around every 20 minutes and complete checklists;
- Answer questions and give guidance to new employees;
- Perform beginning of shift and end of shift procedures;
- Perform club housekeeping including, but not limited to:
- Cleaning equipment (and under equipment), hydromassage beds, chairs, benches, showers, changing stalls, lockers, toilets, sinks, mirrors, hand dryers, top of stalls;
- Dusting where and when necessary including vents;
- Wiping tile, walls, and doors;
- Vacuuming and mopping floors;
- Replenishing toilet paper and soap;
- Emptying trash cans; and,
- Maintaining organization of cleaning closet.
- Demonstrate a commitment to diversity, equity, and inclusion that embraces the contributions of all team members; and,
- Perform all other duties as assigned or required.
Education & Experience
- High School Diploma or G.E.D. preferred;
- Previous customer service and/or sales experience preferred;
- Previous cleaning/maintenance experience preferred; and,
- Basic computer literacy.
- Excellent phone, communication, and interpersonal skills;
- Understand and be able to communicate the Judgment Free Zone concept;
- Accuracy with numbers;
- Ability to follow directions;
- Ability to work well independently and with others;
- Positive attitude and willingness to help others;
- Ability to maintain composure in difficult situations; and,
- Ability to recognize and learn from mistakes.
- Primarily indoor environment with normal exposure to light, sound, heat, and cold;
- Must be able to frequently walk, stand, bend, stoop, kneel, crouch, grasp, and reach;
- Must be able frequently move, lift, push, pull, carry at least 60 lbs.;
- Must be able to operate equipment such as vacuums and floor scrubbers;
- Exposure to standard cleaning fluids and chemicals;
- Must be able to recognize, identify, and judge behavior within environment; and,
- Must have the ability to communicate information and ideas so others will understand and must be able to exchange accurate information.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. This description reflects management's assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned. This job description is subject to change at any time.
-
Level 2 Service Desk
3 months ago
Brooklyn Park, United States TEKsystems Full timeJob DescriptionJob Description6 Month Contract (Extension possible based on experience/performance)Description:Responsibilities:• Primary point of contact for level 1 service desk escalations• Primary point of contact for site Software Installations and License Management not covered by global level 1 service desk• Site level Breaks and Fixes support...
-
Recreation Program Assistant
2 months ago
Takoma Park, United States City of Takoma Park Full timeThe City of Takoma Park is a great place to work. TheCity offers an excellent benefitspackage.We are proud to be a workforce of almost 200full-time and part-time employees thatare as diverse as the community we serve.We strivetomaintain excellent customer service and responsiveness to our residents and everyone we work with. It is with this in mind that we...
-
Intermediate Service Desk Specialist
2 weeks ago
Brooklyn Park, Minnesota, United States TEKsystems Full timeAbout the RoleThis position is a fantastic opportunity for an IT professional to work as a Service Desk Associate with our client. As part of their team, you will be responsible for providing technical support and assistance to end-users.Job Responsibilities:Primary point of contact for level 1 service desk escalations and site software installations,...
-
Nursing Department Liaison
1 day ago
Takoma Park, United States Washington Adventist University Full timeAbout the Role:The front desk receptionist plays a critical role in the nursing department, providing exceptional customer service and support to students and guests. As a front desk receptionist, you will be responsible for welcoming visitors, answering phone calls, and directing inquiries regarding the nursing programs.You will also be expected to maintain...
-
Front Desk Service Coordinator
1 day ago
Rohnert Park, California, United States Schulte Full timeSchulte Hospitality Group is a division of Schulte Companies, a leading third-party management company with deep, multi-generational experience in the hospitality industry. We operate over 200 locations across 38 states and 3 countries, offering a wide array of reputable brands like Marriott, Hilton, IHG, and Hyatt, as well as unique, independent, boutique,...
-
Lexington Park, United States SimplyApply Full timeSecurity Clearance Required: A final DoD Top Secret clearance This position does not provide a telework option. Candidate must be willing to work on-site in Patuxent River, MD.CRL provides a signing bonus and potential relocation assistance for this position.Primary Responsibilities:Service Desk Analysts will serve as the program office's focal/entry point...
-
Junior Level Service Desk System Administrator
4 weeks ago
Lexington Park, United States CRL Technologies Full timeSecurity Clearance Required: A final DoD Top Secret clearance This position does not provide a telework option. Candidate must be willing to work on-site in Patuxent River, MD.CRL provides a signing bonus and potential relocation assistance for this position.Primary Responsibilities:Service Desk Analysts will serve as the program office's focal/entry point...
-
Service Desk Coordinator
1 day ago
Orange Park, Florida, United States MCI Military Recruitment Full timeJob DescriptionWe are seeking a detail-oriented and organized Service Desk Coordinator to join our team at MCI. As a key member of our customer service team, you will be responsible for coordinating service requests, resolving customer issues, and promoting positive customer experiences.About the RoleThis is a full-time position working in a professional...
-
Intermediate Level Service Desk Technician
4 days ago
Brooklyn Park, Minnesota, United States TEKsystems Full timeWe are seeking an Intermediate Level Service Desk Technician to join our team at TEKsystems.Job Description:This is a 6 month contract position with the possibility of extension based on performance and experience.Main Responsibilities:Primary point of contact for level 1 service desk escalationsPrimary point of contact for site software installations and...
-
Front Desk Service Ambassador
3 weeks ago
Buena Park, California, United States Courtyard by Marriott Full time**Job Overview:**Courtyard by Marriott is seeking a skilled Front Desk Service Ambassador to deliver exceptional guest experiences.**Key Responsibilities:**Welcome guests with a warm smile and provide top-notch customer service;Assist with check-in and check-out procedures;Respond promptly to guest inquiries and resolve any issues or complaints in a...
-
Library Substitute
6 days ago
Takoma Park, United States City of Takoma Park Full timeThe City of Takoma Park is seeking a Library Substitute to coverthe circulation desk as needed under the supervision of a permanent staff member. Work hours varyand may be offered any time the Library is open to the public.Typical Duties Include:Checking Library materials in and out;Making patron cards;Addressing patron...
-
Front Desk Supervisor
8 months ago
Overland Park, United States Davidson Hospitality Group Full timeAre you a dynamic and customer-focused professional with a passion for hospitality? Join our team as a Front Desk Supervisor and lead our front desk team in delivering exceptional guest service. With your high energy, enthusiasm, and strong leadershi Front Desk, Supervisor, Hospitality, Operations, Leadership, Guest Experience
-
Help Desk Manager
3 weeks ago
College Park, United States E-talentnetwork Full timeHelp Desk Manager Public trust clearance. Minimum Qualifications: 10 years' experience managing a service desk; Expert knowledge of desktop and server operating systems and applications. Strong written and oral communication and Excellent interpersonal and relationship building skills. MUST have experience in service now and service now reporting.
-
Front Desk Agent
3 weeks ago
Overland Park, United States Aimbridge Hospitality Full timeAimbridge Hospitality - Extended Stay Metcalf Ave. [Guest Service / Concierge] As a Front Desk Agent at Aimbridge Hospitality, you'll: Greet and welcome all guests approaching the Front Desk; Maintain proper operation of the telephone switchboard; Handle requests for information, mail and messages; Answer guest inquiries about hotel service facilities and...
-
Front Desk Customer Service Representative
2 months ago
Clifton Park, United States Goldfish Swim School Full timeResponsive recruiter Job Title: Front Desk Customer Service Representative Reports to: General Manager FLSA Status: Non-Exempt Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image...
-
Front Desk Customer Service Representative
3 months ago
Clifton Park, United States Goldfish Swim School Full timeResponsive recruiter Job Title: Front Desk Customer Service Representative Reports to: General Manager FLSA Status: Non-Exempt Summary: Promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and as such is responsible for presenting a positive image...
-
Front Desk Agent
1 month ago
Villa Park, United States Aimbridge Hospitality Full timePart-time, $16/hr, AM-Mid-PM Shifts, Flexible and Weekend Availability Required. Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon comp Front Desk, Agent, Hospitality, Operations, Hotel, Reservations
-
Front Desk Associate
5 days ago
Park City, United States Hotel Park City Ruth's Chris Steak House Full timeAre you friendly, outgoing and like making a good first and last impression? Are you good at problem solving and "thinking on your feet?" If so, the Front Desk position at Hotel Park City, member of Autograph Collection Hotels by Marriott International, may be the perfect fit for you! Autograph Collection is a unique brand within Marriott's portfolio,...
-
Front Desk Associate
5 days ago
Park City, United States Hotel Park City Ruth's Chris Steak House Full timeAre you friendly, outgoing and like making a good first and last impression? Are you good at problem solving and "thinking on your feet?"If so, the Front Desk position at Hotel Park City, member of Autograph Collection Hotels by Marriott International, may be the perfect fit for you!Autograph Collection is a unique brand within Marriott's portfolio, where...
-
Front Desk Associate
1 week ago
Park City, United States Hotel Park City Ruth's Chris Steak House Full timeAre you friendly, outgoing and like making a good first and last impression? Are you good at problem solving and "thinking on your feet?"If so, the Front Desk position at Hotel Park City, member of Autograph Collection Hotels by Marriott International, may be the perfect fit for you!Autograph Collection is a unique brand within Marriott's portfolio, where...