IT Service Desk Analyst

5 days ago

Overland Park, United States Frasers Group Full time
IT Service Desk Analyst - Petaling Jaya

Company Description

At Frasers Group we're rethinking retail. Through digital innovation and unique store experiences, we're serving our consumers with the world's best sports, premium and luxury brands globally. As a leader in the industry, we're elevating the retail experience for our consumers through our collection of established brands, including Sports Direct, FLANNELS, USC, Frasers, and GAME.

IT at Frasers Group is delivered by the in-house team who are passionate about what they do and are not dependent on outsourced organisations to deliver the core systems. We present an ideal opportunity for someone who is passionate about technology and wants to deliver the absolute best that they can and keep innovation at the forefront. There is a wealth of opportunity for training as well as on the job learning. If you are looking to kick-start a career in tech- this is the perfect opportunity to gain knowledge and qualifications to grow your career.


Job Description

Your responsibilities as IT Service Desk Analyst will include but not limited to:

  • Taking responsibility of IT support queries that come from our Head Office, Warehouses and stores across the MY, UK and beyond
  • Providing IT support via our phone and ticket systems, logging detailed and concise information
  • Monitoring, fault tracking and problem management
  • Assisting the broader IT teams with preparation of hardware/software
  • Writing and updating technical documentation
  • Owning end user tickets right through to resolution
  • Working a shift pattern between the hours of 7am and 6pm. Which includes weekend work 1 in 4 weeks
  • Weekend working is from home where equipment will be provided
  • Any other assignments as directed by immediate superior as and when required

Qualifications

Requirement:

Candidate must have the following requirement:

  • Fresh graduates are encouraged to apply.
  • Diploma/Degree in Computer Science/Information Technology or equivalent.
  • At least 1 year(s) of working experience in a Windows support / helpdesk role.
  • Basic understanding of Networks (TCP\IP, WAN, LAN, ADSL, VPN).
  • Experience of scripting and querying with PowerShell.
  • Knowledge of SQL.
  • Knowledge of Active Directory, Group Policy, DNS, DHCP etc.
  • Experience with Microsoft Office applications.
  • Knowledge of Cisco networking systems.
  • Experience with Windows desktop and server operating systems.


Additional Information

An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it you need to live and breathe our principles:

  • Think without limits and take the team with you
  • Own it and back it
  • Be relevant to our people, our partners, and the planet

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