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Office IT Support Technician

2 months ago


New Hyde Park, United States TemPositions Group Of Companies Full time

Responsible for the installation, repair, maintenance, and support of Agency desktop hardware and software, networking/communications, security solutions and peripheral equipment. Work autonomously and in a team role to provide support and recommend technology solutions.

Responsibilities:

  • Thorough understanding of Windows 10 and 11 operating systems
  • Active Directory Users and Computers: add/delete/modify user and computer objects in accordance with department policies and procedures; understand the relationships between Organizational Units (OUs) and Group Policy.
  • Assist/configure/install desktop (or laptop) applications as needed.
  • Independently diagnose, repair, and/or recommend resolution for desktop/laptop computers, peripherals, and cellular/mobile devices
  • Understanding of basic networking and TCP/IP addressing, ability to configure and troubleshoot.
  • Assist in ensuring the Agency's computer security procedures are up to date, including folder shares and user permissions, browser security, remote access (VPN), anti-virus and BitLocker software.
  • Assist in ensuring the Agency's physical security procedures are followed.
  • Ability to configure and troubleshoot mobile devices, including cell phones and tablets.
  • Resolve user requests through the Help Desk ticketing system and complete tasks in a timely manner; keeping help desk ticketing queue up to date; provide system hardware and software support to Agency end-users.
  • Evaluate and recommend hardware and software solutions; perform software and hardware installations, configurations, repair, and upgrades.
  • Assist in giving guidance of procedures and policies to new IT staff; Assist in enforcement of department policies and procedures.
  • Maintain IT Infrastructure asset lists and maintenance logs.
  • Assist in preparation of user manuals and technical documentation; Provide user instruction and assistance to users at all agency locations.
  • Assist in special projects at all agency locations as assigned.
  • Provide technical and administrative support for Agency phone systems, voice mail systems and all related equipment.
  • Effectively communicate with non-technical persons, both oral and written
  • Always maintains confidentiality, including HIPAA, PHI/PII protocols.
  • Ability to work from/travel to remote locations as needed.
  • Maintain/increase industry knowledge and best practices through self-taught and instructor-led training.
  • This does not limit the assignment of duties or exclude the performance of other duties, not mentioned, as assigned by supervisor.
Qualifications:
  • Bachelor's degree in related field highly preferred.
  • Minimum of three (3) years prior experience in maintaining IBM compatible computers, Microsoft Windows Operating systems, Microsoft Office Suite, printers, and network equipment.
  • Minimum of two (2) years' experience working in a technology customer service role (help desk support).
  • Must be able to work both autonomously and in a team environment.

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