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Desktop Support Technician
2 months ago
Looking for a Desktop Support Technician to support one of our financial clients. This will be on site 5 days a week, the address is posted below, so please make sure it is a reasonable commute for you. Looking for someone that has 5 + years of experience with great technical knowledge and communication skills.
Title: Desktop Support Technician
Location: 261 5th Avenue, New York, NY 10118
Duration: 6- month contract to hire
Pay Rate: $30- 32 per hour, depends on experience
Must haves:
- 5 years of experience in an IT support or desktop support role
- 5 years of experience with Tier 1 troubleshooting (Cisco or Webex, Teams, Zoom)
- Microsoft Office products
- 5 years of experience with any ticketing system (Client uses Sys-Aid) but Remedy, Jira, ServiceNow are suitable alternatives
- 3-5 years of experience with deskside support - Hardware setup, conference room set up, monitor/desk set up
- Previous Audio/Visual technician experience
- Proficient in Microsoft Office
- Strong time management skills and ability to function at a high level
Plusses:
- Previous experience with any phone management systems
- Microsoft Intune
- Mobile Device Management
- Active Directory
Day-to-day:
A client of Insight Global is seeking a Desktop Support Technician who can report to Times Square 5 days a week and will function as IT support for the office. Responsibilities will include internal deskside support, in-office hardware set up, and the supporting of up to 200 internal employees. They will be answering a ticketing queue via phone, email, and Sys-Aid. The ideal candidate needs to have good time management skills as they will have to prioritize in-office, deskside support before handling tickets. This position is set up as a 6 month contract to hire. Following conversion, this person will be expected to travel and provide support around the East coast and some of the Midwest.
