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Customer Support Technical Analyst

4 months ago

Little Rock, United States Euronet Full time

Euronet Software Solutions (Euronet USA, LLC) is a wholly owned subsidiary of Euronet. Euronet Software Solutions was established with the mission of developing and evolving the payment technologies needed to power Euronet’s global operations.

We are hiring a Customer Support Technical Analyst in our Little Rock, Arkansas office to provide software application support to customer inquiries and problems, assesses nature of customer problems, and tracks and reports resolution of problem to customer. Provides second-line software application support specializing in a specific Euronet product line. The Customer Support Technical Analyst operates under general supervision and requires detailed knowledge of transaction processing and Euronet products. The Customer Support Technical Analyst will be required to work weekend rotations and second shift assignments, when necessary. Will be required to handle after hours calls and support needs from home or remotely which include but not limited to a beeper rotation.

  • Provide software application support for customers.
  • Perform program coding necessary to produce a defined output by following specification using programming language.
  • Deliver training to Euronet employees or customers to enable them to properly accomplish their duties and responsibilities using Euronet products.
  • Collect and analyze information from customer to define the nature and cause of problems and to develop steps needed for solution.
  • Accurately set parameters, check system flow, identify, and solve problems to configure a system according to specifications.
  • Test programs or systems using data or transactions which represent conditions which will occur in actual use and verify the accuracy of results.
  • Serve as next level escalation for complex customer issues.
  • Provide support for manager or department by composing correspondence, gathering requested information, and other administrative task.
  • Coordinate with other employees or customers to accomplish specific objectives and results.

Requirements

  • Bachelor's Degree in Computer Science, Business, Accounting or a related academic field or 3 years' comparable experience in either a banking environment, a programming environment, or a technical service-oriented environment.
  • Programming, analytical, organizational, effective communication, administrative, problem resolution, training, leadership, administrative, project management.
  • 2 years of experience in the AS/400 or iSeries platform and OS/400 operating system is preferred. Within this platform and system, the successful candidate will be able to manipulate out queues and print reports, manipulate data, manage job queues, troubleshoot, and perform general operations.
  • 2 years of experience in computer programming in CL, RPG, RPGLE or Java/SQL. Which includes coding a complete program, modifying an existing program, or reading sections of program code to identify sources of problems.
  • 2 years of experience in the banking background in card services, ATM processes, such as balancing, reporting and error resolution with a comprehension of the "daily cycle" transactions.
  • 2 years of experience in managing projects
  • Strong communication, listening and client service skills.
  • Ability to work and interact within a team environment as well as in a standalone environment.
  • Ability to plan and prioritize work.
  • Knowledge of Card Processing, including debit and credit card and /or electronic financial transaction.
  • Ability to perform administrative functions.
  • Knowledge of ITM, Euronet software products.
  • Knowledge of a PC platform with a Windows operating system is necessary for communication with other team members. This knowledge is also needed because it is the base platform for some of our products that interface to our core AS/400 product.

Benefits

  • 401(k) Plan
  • Health/Dental/Vision Insurance
  • Employee Stock Purchase Plan
  • Company-paid Life Insurance
  • Company-paid disability insurance
  • Tuition Reimbursement
  • Paid Time Off
  • Paid Volunteer Days
  • Paid Holidays
  • Casual Office Attire
  • Plus many more employee perks & incentives

We are an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, genetic information, protected veteran status, or any other characteristic protected by law.