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Customer Experience Account Specialist
2 months ago
Reports to: Customer Experience Supervisor
Account Specialist Work Hours:
- ICCS: 2nd Shift (NS) - Rotating 2 week schedule: 5:00pm - 5:00am **Work every other weekend**
- Regularly communicate with and respond to customer calls and emails.
- Assist drivers with directions to facility as necessary.
- Receive material into Warehouse Management System (WMS).
- Generate and process orders in the WMS.
- Verifying inventory on-hand is sufficient to fulfill orders and notify customers of shortages.
- Ensure proper rotation of inventory and that the product sent to customers has adequate dates.
- Prioritize, print, distribute, and collect paperwork for the dock to receive or load-out trucks.
- Reassign inventory as requested by warehouseman.
- Review Bill of Ladings (BOLs) for accuracy and print as requested by warehouseman.
- Scan completed paperwork to customer as required.
- Serve as the point of contact for drivers arriving at facility by issuing drivers paperwork, confirming drivers paperwork and shipment number and confirming appointment time.
- Record and review receipt and shipment/load details in WMS system to ensure accuracy and close out transactions as loads are complete.
- Process and send electronic data interchange (EDI) communication as necessary to customer.
- Organize and file completed paperwork.
- Assist with reconciling inventory and correcting discrepancies.
- Assist operations with researching missing pallets.
- Import/export files to/from Excel to alleviate data entry and for analysis.
- Confirm transaction charges are accurate for the billing process.
- Assisting Supervisor or Manager with mid-month and month-end billing reconciliation and invoicing.
- A minimum of two years' experience working with an enterprise-level software package.
- A minimum of three years' experience with Microsoft Office (Word, Excel, Outlook).
- Experience with electronic data interchange (EDI) a plus (not required).
- Experience working in a team environment and/or managing team members.
- Education - High school diploma or GED equivalent.
- Organizational - Ability to administer, organize, and file paperwork.
- Communicative - Ability to communicate via email and the telephone effectively and efficiently.
- Computer Literacy - Ability to operate a computer and willingness to learn and utilize InterChange's warehouse management system software.
- Multi-Tasking Capability - Ability to handle more than one task at a time.
**Pre-employment background check, drug test, and physical are required**
**All applicants must complete an application at www.interchangeco.com/employment to be considered**