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Customer Service Representative

2 months ago


Crawford, United States Jordan Air Inc Full time
Overview

Looking to TRADE up to a better opportunity? Jordan Air & Plumbing has an exciting opportunity for a Customer Service Representative. This position pays $15-$18 per hour plus bonuses and incentives.

Why join THIS team?
  • Medical, Prescription, Dental, Vision
  • Disability & Term Life Insurance
  • Matching 401k benefits
  • On-going training & development, & growth opportunities
  • Paid Holidays
  • Paid Time Off (PTO)
What you will do:
  • Answering incoming calls and responding to customer inquiries promptly and professionally.
  • Communicating effectively and empathetically to understand customers' needs and concerns.
  • Providing accurate and helpful information to customers regarding products, services, policies, and procedures.
  • Resolving customer complaints, issues, and concerns in a timely and satisfactory manner.
  • Identifying and escalating complex or unresolved issues to appropriate departments or supervisors for further assistance.
  • Following up with customers to ensure their issues have been resolved to their satisfaction.
  • Maintaining a comprehensive understanding of the company's products, services, and offerings.
  • Keeping up-to-date with changes and updates to products and services to provide accurate information to customers.
  • Recording customer interactions, inquiries, complaints, and resolutions accurately and thoroughly in the company's CRM (Customer Relationship Management) system.
  • Striving to provide excellent customer service and ensure a positive experience for every customer interaction.
  • Adhering to company policies, procedures, and compliance standards in all customer interactions.
  • Ensuring confidentiality and security of customer information and data in accordance with company policies and regulations
What you bring:
  • 2 years of customer service experience
  • Strong attention to details
  • Conscientious, team player
  • Honesty, integrity, quality craftsmanship and a good attitude
  • May conduct a pre-employment background check and drug test, subject to applicable law