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Digital B2B Specialist

4 months ago

Cleveland, United States Parker Hannifin Corporation Parker Aerospace Group Full time


Digital B2B Specialist


Location: CLEVELAND, OH, United States

Job Family
: Information Technology

Job Type
: Regular

Posted
: Apr 18, 2024

Job ID: 48460

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Job Description

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Join Parker Hannifin's Digital & IT Team located at our Global Headquarters in the suburbs of Cleveland, Ohio We are actively looking for team members to join our Digital & IT team A career at Parker offers a meaningful sense of accomplishment and boundless potential for professional and personal growth. You will work alongside the brightest minds in the world to develop innovative technology and products and contribute to our company's goal of solving the world's greatest engineering challenges. Through Parker's social responsibility programs, you will have opportunities to give back to the community and make a difference in the lives of others. We offer a competitive total rewards package, hybrid 4:1 work schedule, and a vibrant work campus with many amenities.

Position Summary:

As part of the Customer Experience Technologies team, this individual will have the responsibility for enabling strategic applications and digital features across Parker's Customer Digital Portal (CDP) and other customer facing applications. The individual will identify business needs, align those with enterprise-scalable solutions, and drive those solutions to completion.

Primary Responsibilities:

  • Lead projects, including assigning tasks, coordinating efforts, and monitoring performance across cross functional teams and third-party resources.
  • Understands system requirements, including identifying program interactions and appropriate interfaces between affected components and sub systems.
  • Deployment and ongoing tuning to improve defined metrics on Parker's Customer Digital Portal and other customer facing applications.
  • General support for corporate applications on Parker's Customer Digital Portal, drive standardization and governance for non-corporate apps as well as understanding the processes and systems behind the applications.
  • Analyzes CDP and data requirements, including identifying appropriate interfaces, and works with other functional and technical team members to implement.
  • Recommends new technologies and methodologies to management for meeting business needs, resolving problems and exploiting opportunities. Team member remains current with new technologies.
  • Leverage User Data to drive decision-making.
  • Leads solution design, testing and validation procedures, configuring and documentation.
  • Writes and/or reviews system specifications, including output requirements and flow charts.
  • Prepare project plans using project management tools.
  • Reviews test results, documents test activities, and records remedial actions.

Required Qualifications:

  • Bachelor's degree in business, Computer Science or related.
  • Overall, 5 years or more of experience working with CDP in enterprise level environments.
  • Strong project management skills. Demonstrating the ability to manage many competing projects simultaneously.
  • Strong analytical and problem-solving skills.
  • Experience managing the development of digital solutions.
  • Experience analyzing business requirements and developing/configuring digital solutions.
  • Excellent communication and collaboration skills to work with cross-functional teams.
  • Strong desire for continuous learning.

Desired Qualifications:

  • Experience translating business need into technical specifications.
  • Experience with data analysis and interpretation.
  • Knowledge of customer relationship management (CRM) systems.
  • Understanding of user experience (UX) design principles.
  • Experience with Content Management Systems, PIM Systems, and Online Commerce Platforms

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Know Your Rights: Workplace Discrimination is Illegal (eeoc.gov) and Genetic Information Discrimination

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