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Help Desk Support Specialist

2 months ago

Temple Hills, United States Highlight Technologies Full time
Overview

As a Cloud Help Desk Specialist, you will work in a dynamic team that is transitioning services and supporting operations providing critical insights to multiple cloud environments. The duties include the daily engagement with users, Engineers and clients. You will be responsible for supporting an intelligence system that helps USCG safeguard our nation. This role is performed on site in Hillcrest Heights, Maryland.

Responsibilities

  • Tier I and Tier II support.
  • Work with all of the stakeholders in this program to provide and support a product that meets the mission needs.
  • Provide prompt and professional problem solving to USCG system users and stakeholders.
Qualifications
  • Active TS, SCI Eligible.
  • Bachelor's Degree or higher.
  • Minimum of five (5) years experience.
  • Must have Security+ certification or obtain within 3 months of hire.
About Highlight

For over ten years, Highlight has provided Development and Modernization, Secure IT, and Mission Solution services to our federal government customers. Our team knows the technology; we understand how our customers and their stakeholders work; and we know how to implement industry best practices to deliver high-quality, end-to-end solutions that minimize risk and maximize results.

Since our inception, Highlight has had an employee-first mindset. Our mission is to provide employees with rewarding and impactful career opportunities. In 2021, Highlight's founder, Rebecca Andino, implemented an Employee Stock Ownership Plan to embody and expand our culture of transparency, teamwork and rewarding the work of our employees. By becoming an ESOP, our employee-owners share in the success of the company through their ownership stake. To learn more about ESOPS, check out: www.esopinfo.org.

We're an Equal Opportunity Employer (EOE) that empowers our people to fearlessly drive change - regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, veteran status, or other characteristics. Our team is dedicated to foster diversity within our teams to promote creativity, innovation, and teamwork to deliver the best solutions for our customers.

To receive compensation and benefits information for this role, contact us or email us at Recruiting@HighlightTech.com Please include the Req ID (this is at the top of the posting under the position title) in the subject line of the email.

Recruitment Fraud Disclaimer

Highlight takes your security seriously. Please be aware that fraudulent actors may attempt to circulate fictitious job opportunities and impersonate our recruiters. The main purpose of these correspondences is to obtain privileged information from individuals.

To protect yourself, keep the following in mind:
  • All emails will come from an official @highlighttech.com email address.
  • We will never request payment or personal financial information during the recruitment process.
  • We will not send job offers via email. All offers are first extended verbally by a member of our recruitment team whenever possible, and then followed up via written communication through official channels.

If you suspect fraudulent activity or have any doubts about the authenticity of an email, letter, or telephone communication supposedly from, for, or on behalf of Highlight, please contact our team directly at Recruiting@highlighttech.com.

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