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Help Desk Support Specialist
2 months ago
Lockheed Martin is seeking a highly skilled Help Desk Support Specialist to join our team. As a Help Desk Support Specialist, you will be responsible for providing technical support and assistance to our customers. You will work closely with our team to resolve technical issues and ensure that our customers receive the best possible service.
Key Responsibilities- Provide technical support and assistance to customers via phone, email, and in-person
- Resolve technical issues and escalate complex problems to senior technicians
- Collaborate with cross-functional teams to identify and resolve technical issues
- Develop and maintain technical documentation and knowledge base
- Stay up-to-date with the latest technologies and trends in the field
- Active TS/SCI with Polygraph
- Bachelor's degree from an accredited college in a related discipline, or equivalent experience/combined education, with 5 years of professional experience; or 3 years of professional experience with a related Master's degree
- Analyst experience or knowledge of customer compliance rules using tools UTT, UEE, XKS
- SQL querying experience
- Experience using GIT, Jira, and Confluence
Lockheed Martin offers a comprehensive benefits package, including medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and holidays.
Why Join UsAt Lockheed Martin, we are committed to providing our employees with a challenging and rewarding work environment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and talented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
