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Senior Technical Operations Specialist

3 months ago

Wilmington, United States nCino Full time

nCino offers exciting career opportunities for individuals who want to join the worldwide leader in cloud banking.

We're seeking an addition to our Technical Operations team In this role, you'll be at the forefront of deploying components to SFDC environments, crafting and optimizing strategies, and automating processes to ensure smooth and efficient deliveries. Your responsibilities will include advising on and implementing environment strategies, streamlining deployment processes for both internal and external clients, creating and delivering customer environments, developing automation to accelerate solution delivery, including deployments and testing, and designing and implementing automated test suites for customer solutions. This position offers a strategic and highly visible role, collaborating with project teams across internal departments, partners, and customers to ensure the successful delivery of nCino solutions using cutting-edge technical skills and tools.

Responsibilities

  • Perform release management tasks for packaging and deploying Salesforce metadata and nCino record-based configuration to deliver nCino business solutions to financial services customers
  • Manage all aspects of the Technical Operations tasks for assigned projects as a consultant to the financial services customer to drive confidence and adoption of nCino deliveries
  • Define and create structured solutions to support the delivery of high-quality DevOps services: deployments of nCino product solutions, automated testing suites for nCino product solutions, support and enhancement of tools utilized in the delivery of the solutions, and associated processes for the deliveries
  • Analyze and troubleshoot technical deployment issues working collaboratively with project team members
  • Drive process improvements to mitigate issues from recurring; identifying an approach which includes proof of concepts and research to ensure the root cause of the issue is resolved with a focus on delivering high-quality DevOps services
  • Manage deployments to the various Salesforce environments based on the environment strategy defined for the project utilizing defined best practices
  • Collaborate with technical project team members on environment management strategies to ensure business and technical needs are met while confirming solid change control processes are being followed to ensure quality deliveries
  • Ability to lead deployments for multiple financial services customers simultaneously
  • Strengthen knowledge and technical expertise in the following areas: nCino products, Salesforce functionality, AutoRabit deployment tool, AccelQ automated testing tool to drive exceptional quality deployments, and DevOps industry trends and standards
  • Lead technical quality reviews for the deployable solution components to ensure adherence to nCino Gold Standards and best practices to releasing SF and nCino applications
  • Coach and mentor junior team members on best practices, tools, and industry standards related to services provided by Technical Operations (e.g. release management, automated testing, tools (AutoRabit, AccelQ)
  • Assist peers as needed to mitigate issues, and deliver deployments to meet project timelines
  • Empower customers as the nCino change agent and trusted advisor for environment and release management practices
Qualifications

Required:
  • Bachelor's degree and 4+ years' experience or combination of client-facing consulting and/or Salesforce/SaaS enterprise architecture or related application configuration technical experience
  • Salesforce Administrator certification, or the ability to obtain within 6 months of employment
  • Salesforce App Builder certification or Salesforce Development Lifecycle and Deployment certification, or the ability to obtain within 12 months of employment
  • Experience deploying configuration and data across Salesforce environments with Salesforce metadata knowledge
  • Environment and release management experience (DevOps) leveraging Application Lifecycle Management, CI/CD, Testing, and Source Control tools/processes (e.g. AutoRabit, GearSet, ANT, SF ChangeSets, Copado)
  • Experience managing tasks in multiple concurrent workstreams (different projects for financial services customers)
  • Fundamental analytical and presentation skills to articulate findings in a clear and concise manner, to both technical and non-technical individuals
  • Adept use of complimentary tools for the Salesforce ecosystem (e.g. Developer Console, DataLoader)
Desired:
  • Experience working with automated testing tools (e.g. AccelQ)
  • Agile project methodology and project life cycle(s) experience and associated tools (e.g. Smartsheet, GitHub)
  • Exposure to automated testing tools and practices
  • Client-facing consulting experience
  • Passionate and enthusiastic team player that collaboratively delivers a high-quality solution to financial services customers with an all-in commitment to ensure long-term customer satisfaction
  • Results-driven self-starter who takes initiative, solicits, and listens to feedback, while working effectively in a rapidly changing environment


If you thrive in a high-energy, entrepreneurial environment, we invite you to share your passion, ideas and excitement at nCino.

nCino provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability, genetics or other protected groups. In addition to federal law requirements, nCino complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

nCino is committed to the full inclusion of all qualified individuals. As part of this commitment, nCino will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at recruiting@ncino.com.

Our commitment to inclusion and equality includes a strong belief that the diversity of our team is instrumental to our success. We strive to create workplaces where employees are empowered to bring their authentic selves to work.