Technical Solutions Specialist

4 weeks ago


Wilmington, North Carolina, United States Rise Technical Full time
About the Role

We are seeking a highly motivated and patient Junior Technical Solutions Specialist to join our team at Rise Technical. As a key member of our client-facing team, you will be responsible for onboarding new customers to our suite of software/hardware products, managing internal systems effectively, and responding to tickets in a timely manner.

In this role, you will have the opportunity to work with a market-leading organization, offering a great benefits package and structured progression opportunities. You will be part of a growing organization that has a fantastic reputation in the industry, offering full product training and a lucrative client base in a vast territory.

Key Responsibilities:

  • Onboard new clients to our software/hardware products
  • Manage internal systems effectively to ensure seamless customer experience
  • Respond to tickets in a timely and professional manner
  • Write Standard Operating Procedures to ensure consistency and efficiency

Requirements:

  • 1+ years of experience in a client-facing technical solutions role
  • Patient and excellent communication skills
  • US citizen or greencard holder
  • Based in EST time zone

We offer a competitive salary range of $45,000 - $50,000, plus a comprehensive benefits package, including Health, Dental, Vision, Life, Disability insurance, and 401(k) matching. If you are a motivated and detail-oriented individual looking for a challenging role with opportunities for growth and development, please apply.



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