Senior Technical Operations Specialist

3 days ago

Wilmington, North Carolina, United States nCino Full time
Job Title: Senior Technical Operations Specialist

nCino is a leading provider of cloud banking solutions, and we're seeking a highly skilled Senior Technical Operations Specialist to join our team. As a key member of our Technical Operations team, you will play a critical role in ensuring the smooth delivery of our cloud banking solutions to our financial services customers.

Key Responsibilities:
  • Perform release management tasks for packaging and deploying Salesforce metadata and nCino record-based configuration to deliver nCino business solutions to financial services customers.
  • Manage all aspects of the Technical Operations tasks for assigned projects as a consultant to the financial services customer to drive confidence and adoption of nCino deliveries.
  • Define and create structured solutions to support the delivery of high-quality DevOps services: deployments of nCino product solutions, automated testing suites for nCino product solutions, support and enhancement of tools utilized in the delivery of the solutions, and associated processes for the deliveries.
  • Analyze and troubleshoot technical deployment issues working collaboratively with project team members.
  • Drive process improvements to mitigate issues from recurring; identifying an approach which includes proof of concepts and research to ensure the root cause of the issue is resolved with a focus on delivering high-quality DevOps services.
  • Manage deployments to the various Salesforce environments based on the environment strategy defined for the project utilizing defined best practices.
  • Collaborate with technical project team members on environment management strategies to ensure business and technical needs are met while confirming solid change control processes are being followed to ensure quality deliveries.
  • Ability to lead deployments for multiple financial services customers simultaneously.
  • Strengthen knowledge and technical expertise in the following areas: nCino products, Salesforce functionality, AutoRabit deployment tool, AccelQ automated testing tool to drive exceptional quality deployments, and DevOps industry trends and standards.
  • Lead technical quality reviews for the deployable solution components to ensure adherence to nCino Gold Standards and best practices to releasing SF and nCino applications.
  • Coach and mentor junior team members on best practices, tools, and industry standards related to services provided by Technical Operations (e.g. release management, automated testing, tools (AutoRabit, AccelQ).
  • Assist peers as needed to mitigate issues, and deliver deployments to meet project timelines.
  • Empower customers as the nCino change agent and trusted advisor for environment and release management practices.
Qualifications:
  • Bachelor's degree and 4+ years' experience or combination of client-facing consulting and/or Salesforce/SaaS enterprise architecture or related application configuration technical experience.
  • Salesforce Administrator certification, or the ability to obtain within 6 months of employment.
  • Salesforce App Builder certification or Salesforce Development Lifecycle and Deployment certification, or the ability to obtain within 12 months of employment.
  • Experience deploying configuration and data across Salesforce environments with Salesforce metadata knowledge.
  • Environment and release management experience (DevOps) leveraging Application Lifecycle Management, CI/CD, Testing, and Source Control tools/processes (e.g. AutoRabit, GearSet, ANT, SF ChangeSets, Copado).
  • Experience managing tasks in multiple concurrent workstreams (different projects for financial services customers).
  • Fundamental analytical and presentation skills to articulate findings in a clear and concise manner, to both technical and non-technical individuals.
  • Adept use of complimentary tools for the Salesforce ecosystem (e.g. Developer Console, DataLoader).

nCino is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees and applicants.

The base salary range for this job is: $95,162.50.

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