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Customer Success Manager

3 months ago

Raleigh, North Carolina, United States Medicom Full time
Medicom Technologies, Inc.

is a healthcare technology company that is passionate about improving patient outcomes by eliminating health data silos and facilitating data curation.

With thousands of connections and participating organizations, Medicom Connect creates bridges for disparate silos of health information so health records and images can be easily and securely searched and shared amongst healthcare providers.

Medicom Intellect serves healthcare data consumers at life science, pharmaceutical, and AI companies by simplifying and accelerating curation of individual or longitudinal data sets.

Every member of the Medicom team is passionate, driven and shares our commitment to positive stakeholder experiences. Our organization takes pride in our core values, helping to build trusting relationships between patients and physicians alike. We're looking for talented people with the same enthusiasm – come join us on this exciting journey

Position:
Customer Success Manager

Medicom is looking for a dedicated customer advocate that has proven experience building strong relationships.

This individual will be responsible for deeply penetrating customer accounts to ensure they are seeing success with the products they have purchased.

This includes proactively identifying areas within the account that may need additional training or additional attention to ensure their goals are being met.

This individual will need to have a concrete understanding of our product suite and engage customers regularly to continue driving value.

Performing analysis on customer portfolios will be key in this position as the Customer Success Manager is responsible for customer retention and product adoption.

This requires close collaboration with cross-functional teams such as Sales, Support, Implementation, and Product Development.
Responsibilities
Responsible for building strong relationships with assigned customers.
Work with customers to ensure they are leveraging their purchased products/features and finding value in our services
Evaluate and analyze a customer's needs and ensure customer goals are being met.
Become a Medicom product expert and educate customers on best practices.
Collaborate with Sales, Support, Implementation, and Products to ensure an exceptional customer experience
Proactively identify areas within a customer account that may need additional training and attention
Properly manage customer retention and customer projects
Qualifications

3-5 years of experience in a customer-facing role, such as Customer Success Manager, Account Manager, or Project Manager in SaaS, Healthcare, or IT-related fields.

Possess strong phone, written, and verbal communication skills.
Confident, self-motivated, and a true team player.
Experience managing annual recurring revenue retention
Experience working with senior and executive-level customer contacts.
Ability to build strong and continuous partner relationships.
Demonstrated ability and desire to work and excel in a fast-paced environment.
Excellent multitasking and project management skills.
Technical acumen but with the ability to relate it with business value.
Bachelor's degree

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