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Project Support Specialist

2 months ago

Atlanta, United States Tekwissen Full time
Overview

TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is the largest private broadband company in America, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. The client is committed to creating meaningful moments of human connection through technology. The largest private broadband company in America, we proudly serve six and a half million homes and businesses across 18 states. They are dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that make each one unique.

Position: Project Support Specialist

Location: Atlanta, GA, 30342

Duration: 12 Months

Job Type: Contract

Work Type: Hybrid

Role Summary:

PURPOSE

  • Client is seeking to hire a Project Support Specialist who will assist our Wireless Implementation Team in managing ongoing Wireless invoicing, billing and process development.
  • The role includes managing vendor relations, reviewing contracts as related to billing, monitoring project plans, tracking budgets, and documenting expenditures.
  • Reliable and accurate financial reporting is required for internal & external customer for overall project management and budget adherence.
  • To be successful as a Project Support Specialist, individual should be proficient in personal time management and task prioritization, demonstrate intermediate to advanced skills in Excell and Microsoft Office applications, and be adept in cross functional team communication.

MAJOR TASKS
  • Onboarding and training of new service providers in Magnit.
  • Complete vendor invoicing in Magnit as per contractual agreements.
  • Provide reporting for completed project milestones and billing deliverables.
  • Provide ongoing process improvement, maintain process documentation, and communicate process changes to internal and external customers.
  • Process invoices upon completion of contractual milestones.
  • Develop and maintain positive relationship with AR personnel of service providers and internal stakeholders.
  • Create Work Order requests and issue to internal and external parties for full execution.
  • Track and update financial codes of projects and programs for appropriate setup, allocation, and extensions.
  • Develop and maintain financial reports for service providers and internal teams.
  • Respond to requests from internal team and vendors applying innovate thought, industry standards, and ingenuity to determine best course of action.
  • Continual communication to internal team and stakeholders on project status.
  • Communicates project requirements to other departments.
  • Obtains feedback at critical milestones and at project completion to ensure that billing is completed in timely manner, financial codes are closed in Oracle, and projects are closed in Sitetracker and WATTs.
  • Prepare necessary presentation materials for meetings.
  • Work with Customer to understand their billing process and access their billing databases accordingly.
QUALIFICATIONS
REQUIRED
  • 2+ years of experience in related field (i.e. Accounts Payable/Receivable, Change management, Process Improvement, Project Management, Engineering, Technical Operations) or academic equivalent training or projects.
  • Working knowledge of basic accounting principles, budgeting, and process improvement methodology.
  • Demonstrated problem solving and analytical thinking skills.
PREFERRED
  • Knowledge of Magnit, Oracle, Salesforce/Sitetracker, and/or other project databases
  • Intermediate to Advanced skills in Word, advanced Excel, PowerPoint and Outlook required, with the ability to become proficient in other software tools as needed.
  • Exceptional interpersonal/people skills including verbal and written communication skills, integrity, sound judgment and decision-making ability to all organizational levels.
  • The ability to modify the messaging appropriately to various technical, managerial, and leadership audiences is critical for this position.
  • Demonstrates continuous effort to improve self and team operating protocol, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
  • Knowledge of telecommunications industry and wireless services
  • Demonstrated carrier relationships (AT&T, T-Mobile, Sprint, Verizon, Other)
  • Must maintain strict confidentiality of extremely sensitive data, records, files, conversations, etc.
  • Flexible and creative problem solver with the ability to think analytically and follow through with complex problems.
  • Strong follow-through and ability to implement tasks.
  • Team player with a high-energy level and diligent work ethic.
  • Ability to meet or exceed deadlines.
  • Ability to thrive in a fast-paced environment.
  • Ability to organize and prioritize activities.
  • Ability to travel - up to 5%.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.