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Recovery Support Specialist

2 months ago

Baton Rouge, United States Pelican State Credit Union Full time

The role of the Recovery Support Specialist is responsible for handling a wide variety of credit and collection functions which include assisting the recovery team with all daily tasks. The Recovery Support Specialist must be member service oriented, dependable, reliable, have a positive attitude, and exhibit strong attention to detail. The candidate is expected to utilize credit counseling and collection skills to assist the recovery team in maximizing recoveries, contacting members, and negotiating satisfactory payment arrangements. Additionally, they must be comfortable posting payments to various general ledgers, keeping accurate records for accounting, handling escalated calls when necessary, and being able to work under pressure to meet tight deadlines. Our Recovery Support Specialist must embody Pelican's Core Values and provide excellent service in all that they do.

A Day in the Life of a Recovery Support Specialist INCLUDES:

  • Maintaining orderly files on each account with attention to complete and accurate detailing of all problems or correspondence.
  • Coordinating the filing of legal suits within the Member Solutions Department.
  • Utilizing excellent negotiation, influencing, and counseling skills to educate members on their alternatives.
  • Advising members of options before and after litigation.
  • Reviewing requests for loan information and for corrections on the credit files of members.
Recovery Support Specialist Skills and qualifications include:
  • A high school education or GED.
  • 2 years of directly related experience to include consumer loan collections, bankruptcy, legal, recovery, or another directly related field.
    • Must have experience in recovery or the legal aspects of collections.
  • Excellent oral, written, and telephone communication skills.
  • Strong problem-solving, attention to detail, and member service skills.
  • Ability to collect, analyze and interpret financial data.
  • Knowledge of MS Excel and Word required.
Other things you may want to know about this position:
  • Work Schedule
    • Monday - Friday
      • 8:00 am - 5:00 pm
  • Travel
    • Travel is rarely necessary for this position.
  • Work Site Location
    • All work will be performed at our beautiful Corporate Campus located at 2675 O'Neal Lane in Baton Rouge, LA.
Why should you join the Pelican team?

Since 1956, Pelican State Credit Union has been providing financial services to individuals and their families throughout the state of Louisiana. We've since grown into the largest state-chartered credit union in Louisiana now serving over 68,000 members nationwide. Because of our continued growth, Pelican State Credit Union is searching for new team members that embrace our Core Values and have a desire to positively contribute to our culture.

Our culture is grounded in faith, and we strive to live the golden rule of 'love thy neighbor'. We are dedicated to creating, promoting, and nurturing a safe and inclusive work environment, and we expect the same from each of our employees. We value diverse talents and welcome individuals with unique backgrounds, working styles, and skill sets. We believe that our differences make us a better team by allowing us to make better decisions, be more innovative, and better serve our members and communities.

Our full-time employees enjoy amazing benefits including:
  • Medical, Dental, and Vision Insurance with generous employer premium contributions
  • Health Savings Account with employer contributions for eligible employees
  • Employer-Paid Group Life Insurance
  • Voluntary Dependent Life Insurance
  • Retiree insurance for eligible employees
  • Paid Vacation & Sick Leave
  • 15 Paid Holidays, including a Cultural Floating Holiday
  • 401K Plan with a 5% discretionary profit share contribution, plus a dollar-for-dollar match of up to 5%
  • Paid Time Off to volunteer with approved non-profits and charities
  • Tuition Reimbursement Program
Pelican State Credit Union is an Equal Opportunity Employer and a drug-free workplace. All locations are tobacco-free facilities.

Other details
  • Pay Type Hourly
  • Min Hiring Rate $20.46
  • Max Hiring Rate $25.57
  • Required Education High School


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