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IT Services Manager
3 months ago
Description
Leidos is seeking an IT Services Manager for the ESA V program supporting the Department of Justice. The role involves overseeing end user services, managing a team, maintaining service level delivery, and collaborating with customers and internal teams to ensure exceptional IT services.
Primary Responsibilities Include:
- Ensure successful delivery of IT services to a Federal customer within the Department of Justice
- Lead and manage a team providing end user services and technical support
- Oversee ticket accuracy, completeness, and maintenance of a knowledge base
- Identify opportunities to improve service desk workflows and enhance productivity
- Establish regular meetings with the customer to ensure effective collaboration and communication
- Deliver regular reports to the Leidos PM and the customer
- Manage staff performance and engage with the Leidos PM when required
Requirements:
- Bachelor's Degree plus 10+ years of experience, or High school diploma with an additional 4 years of experience
- Prior Leadership experience
- A strong IT services background
- Ability to obtain and maintain a public trust security clearance
- U.S. Citizen
- Excellent communication skills and ability to multitask
- Experience leading organizations performing IT Operations
- Demonstrated experience with a service ticketing system such as ServiceNow
Desired Qualifications:
- Past experience with the Department of Justice
- Experience supporting organizations involved in litigation
- ITIL certification
- PMP certification
Salary for this position: $100K - $110K