Customer Service Supervisor

6 days ago


College Park, Maryland, United States Bobby Dodd Institute Full time
Job Title: Customer Service Supervisor

Bobby Dodd Institute is seeking a highly skilled Customer Service Supervisor to oversee the day-to-day operations of our Contact Center. As a key member of our team, you will be responsible for providing operational support, ensuring smooth contact center operations, and coaching frontline staff.

Key Responsibilities:
  • Provide daily direction and communication to team members to ensure customer service tasks are completed efficiently and effectively.
  • Handle human resource management issues, including employee reviews, coaching, and corrective action.
  • Interview candidates to support recruiting efforts.
  • Provide training and resources to team members to equip them to do their jobs.
  • Identify opportunities for process improvements and solutions to upper management.
  • Monitor and track productivity, and submit overview reports to management as requested.
  • Complete QA for the team and manage the Call Que and chats to answer questions.
Requirements:
  • 2 years of call center background.
  • Situational adaptability.
  • Instills trust.
  • Drives vision and purpose.

Bobby Dodd Institute is an equal opportunity employer and a Drug-Free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.



  • College Park, Maryland, United States Serene Marketing Inc. Full time

    About Serene Marketing Inc.We are a dynamic and innovative company dedicated to providing exceptional customer service and sales support on behalf of our valued clients. Our commitment to excellence, continuous learning, and positive customer-centric attitude sets us apart in the industry.Customer Service Representative Job Description:As a Customer Service...


  • College Park, Maryland, United States Aurora Ripple Enterprises Full time

    {"h1": "Customer Relations Associate Position Description", "p": "At Aurora Ripple Enterprises, we are committed to providing exceptional customer service and sales solutions. Our Customer Relations Associates play a vital role in leading our team in engagement, discovery, and solutions by engaging with community members and employing their problem-solving...


  • College Park, Maryland, United States Ingka External Full time

    About the RoleWe are seeking a highly skilled and customer-focused individual to join our Customer Relations team as a Retail Cashier and Customer Service Associate. In this role, you will be responsible for providing an exceptional customer experience, ensuring a positive final touchpoint during the IKEA shopping experience.Key ResponsibilitiesBuild loyalty...


  • College Park, Maryland, United States SIXT USA Full time

    Job OverviewSixt USA is seeking a highly skilled Customer Service Agent to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring seamless rental processes.Key ResponsibilitiesCustomer Engagement: Welcome customers, gather feedback, and improve future rental...


  • College Park, Maryland, United States Bagels 'n Grinds Full time

    We're looking for a talented individual to join our team at Bagels 'n Grinds as a key member of our restaurant staff. As a customer-focused professional, you'll play a vital role in delivering exceptional service to our guests and ensuring a positive experience in our restaurants.This is a dynamic and fast-paced environment where you'll have the opportunity...


  • College Park, Maryland, United States Bagels 'n Grinds Full time

    We're looking for a talented individual to join our team at Bagels 'n Grinds as a key member of our restaurant staff. As a customer-focused professional, you will play a vital role in delivering exceptional service to our guests and ensuring a positive experience in our restaurants.This is an exciting opportunity to be part of a dynamic and growing company...

  • Area Supervisor

    3 days ago


    College Park, Maryland, United States Ross Stores Full time

    Job SummaryRoss Stores is seeking a skilled Area Supervisor to oversee a specific area of our Store. As a key member of our team, you will be responsible for ensuring a positive customer experience and maintaining a clean, well-organized work environment.Key ResponsibilitiesSupervise and train associates to meet sales and customer service goalsOpen and close...


  • College Park, Maryland, United States Crunch Fitness College Park Full time

    Job SummaryThe Customer Service Representative role at Crunch Fitness College Park ensures all members, guests, and prospective members receive exceptional customer service.Duties & ResponsibilitiesGreet and check in all members, guests, and prospective members in a friendly and professional manner.Respond to phone calls and inquiries in a polite and...


  • College Park, Maryland, United States Massage Envy Full time

    {"title": "Customer Service Representative", "content": "OverviewAt Massage Envy, we're committed to delivering an excellent experience and growing our member base to help more people on their wellness journey.Perks and PayCompetitive base pay plus bonuses and commissionsEmployer-paid healthcare including medical, dental and vision plans401(k)Paid time off...


  • College Park, Maryland, United States Group SSI Full time

    Job Title: Role Player SupervisorGroup SSI is seeking a highly skilled and experienced Role Player Supervisor to join our team. As a key member of our operations team, you will be responsible for managing and scheduling role players, ensuring scripts are followed, and coordinating onsite activities.Key Responsibilities:Manage and schedule role players to...


  • College Park, Maryland, United States Elegant Staffing Full time

    Are you interested in a career in the hospitality sector?At Elegant Staffing, we pride ourselves on our commitment to excellence. Established in 1999, we have expanded from a small team to a robust workforce of over 900 professionals, including servers, bartenders, cashiers, cooks, dishwashers, and housekeepers.Our Commitment to Employees:We are an...


  • College Park, Maryland, United States ES Solutions Firm Full time

    Job Title: Telecommunications Customer Service RepresentativeWe are seeking a highly motivated and customer-focused Telecommunications Customer Service Representative to join our team at ES Solutions Firm. As a Telecommunications Customer Service Representative, you will play a critical role in delivering exceptional customer experiences and driving sales...


  • College Park, Maryland, United States Massage Envy Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales & Customer Service Associate. As a key member of our team, you will be responsible for providing exceptional customer service, promoting our services, and contributing to the growth and success of our business.Key ResponsibilitiesCustomer Service:...


  • College Park, Maryland, United States Massage Envy Full time

    {"title": "Sales and Customer Service Associate", "description": "Unlock Your Potential at Massage EnvyAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? As a Sales and Customer Service Associate at Massage Envy, you\u2019ll have the opportunity to make a real...


  • College Park, Maryland, United States Massage Envy Full time

    {"title": "Sales and Customer Service Representative", "description": "Unlock Your Potential at Massage EnvyAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? As a Sales and Customer Service Representative at Massage Envy, you\u2019ll have the opportunity to make a...

  • Area Supervisor

    6 days ago


    College Park, Maryland, United States Ross Stores Full time

    Job SummaryRoss Stores is seeking a skilled Area Supervisor to oversee a specific area of the store, ensuring a seamless customer experience and efficient operations.Key ResponsibilitiesSupervise a team of associates to maintain a friendly and easy-to-shop environmentEnsure proper merchandise presentation and a clean work area at all timesOpen and close the...


  • College Park, Maryland, United States Massage Envy Full time

    About UsAt Massage Envy, we're passionate about helping people feel their best. Our team is dedicated to delivering exceptional experiences and growing our member base to make a positive impact on our community.Perks and BenefitsCompetitive base pay with bonuses and commissionsEmployer-paid healthcare, including medical, dental, and vision plans401(k) plan...


  • College Park, Maryland, United States IKEA Full time

    About the RoleWe are seeking a skilled Cashier and Customer Service Associate to join our team at IKEA. As a key member of our sales floor team, you will be responsible for providing an exceptional customer experience, ensuring a smooth and efficient checkout process, and offering additional products and services to enhance our customers' shopping...


  • College Park, Maryland, United States Nothing Bundt Cakes Full time

    Nothing Bundt Cakes is a bakery that brings joy to our guests and communities. We're looking for a Guest Services Representative to join our team. As a Guest Services Representative, you'll play a key role in creating a warm and welcoming environment for our guests. You'll help guests order the right cake for their celebrations and ensure their orders go off...

  • Guestroom Supervisor

    4 weeks ago


    College Park, Maryland, United States Southern Management Full time

    Job Summary:Southern Management is seeking a highly skilled Guestroom Supervisor to join our team. As a key member of our hospitality team, you will be responsible for ensuring that our guests have a clean, well-stocked, and comfortable environment to spend their time during vacations or business travel.Key Responsibilities:Supervise and ensure that the...