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GCO HR Staff Coordinator

4 months ago

Miami, United States Carnival Corporation Full time
Job Description

CASI, Cruise Administration Services Inc, a Carnival Cruise Line entity in the Philippines currently has a Probationary Contract, Learning Systems Specialist role available. Only candidates located in the Philippines to apply.

Job Summary:

Under the general supervision of Supervisor, Global Casino HR Services, the GCO HR Staff Coordinator is responsible to research and book flights, ground transportation and hotel accommodations; providing Shipboard Casino Staff with directions and the necessary information / documentation as stipulated by company procedures. Maintain employee records in CPS/HR System and handle email and phone communication in a professional manner. Because of the unpredictable nature of the cruise/travel industry and the complex task of organizing multiple travel bookings, GCO HR Staff Coordinator should be an exceptional organizer and multi-tasker. Meeting deadlines and working within budgeted constraints is a must.

Essential functions:
  • Maintain employee records in CPS/HR System, inclusive but not limited to their personal information, payroll and past/future ship assignment
  • Provide exemplary customer service while handling employee requests and questions. Respond to All Email/Telephone Queries and Manage various department mailboxes
  • Book appropriate travel arrangements (flights, transportation, hotel) in support of successful employee embarkation/debarkation or ship to ship movements.
  • Ensure that all returning staff, including new hires are in possession of the required documentation to join their assigned vessels, such as travel documentation, visas, medicals, etc.
  • Liaise with Shipboard Management, Port Agents and Manning Agents in order to make necessary arrangements for embarking/debarking crew.
  • Process all incoming invoices in Markview/Visa IntelliLink. Research & dispute charges when necessary. Provide credit card authorization forms for payment as needed.
  • Perform various administrative functions such as: filing, copying, faxing. Ensure the proper storage of crew personnel files on site and off site.
  • Maintain effective communications with various Brand partners and provide necessary reporting on an as needed basis.
  • Produce letters of employment and guarantee letters as needed
Education:

High School Diploma or GED

Knowledge, Skills & Abilities
  • Must be able to address in a professional style and manner in both written and verbal communications.
  • Attention to detail and ability to multi-task
  • Knowledge of relevant flight regulations and required travel documentation
  • Proficient in Word, Excel and Outlook
  • Must possess the ability to learn quickly and work in a fast-paced and team-oriented environment
  • Strong organization skills
  • Ability to work within time and budget constraints
  • Pleasant and patient telephone manner
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