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Customer Care

2 months ago


Burlington, United States Manpower Group Inc. Full time

Join our team at a leading Pharma/medical device manufacturing Company in Burlington, MA We are seeking a hardworking and motivated Customer Care - Call Center. Don’t wait—apply today What's in it for you? Role: Customer Care - Call Center Training on-site 1st week @ Burlington, MA 100% Remote after Training 12+ Month Contract to hire role. Pay Range: $21/hr - $22/hr. Full time Hours: 8:30am - 5pm Description: This Sales Support Associate position involves working in a high-energy, dynamic, and rewarding team environment focused on delivering best-in-class support. This individual will be responsible for ensuring each transaction is processed within the clients guidelines and values. As a Sales Support Associate, this individual must have the ability to learn and master several different skill sets. You will use a combination of two or more ERPs (Oracle, PRD, or P80), Salesforce, Chatter, WIMS, and other applications that house customer information to research and respond to sales inquiries. You will be tasked with case assigning, creating new leads, investigating, and handling issues upon sales request, credit and/or re-bill requests, and any other sales-related inquiries for multiple specialty teams. Being able to respond to sales inquiries and resolve issues quickly, competently, and professionally is key to this position. Basic Qualifications: High School Diploma or equivalent Highly recommended: ERP - Oracle or SAP, experience with salesforce or any CRM system that’s similar Phone etiquette (most communication in salesforce or through outlook, 5-7 calls a day) 1+ years of Sales Support experience Preferred Qualifications: Demonstrate strong interpersonal communication and written skills, proactive problem-solving skills, and the ability to multitask effectively. Associates degree or higher education Knowledge of Oracle, PRD or P80 system and PC applications Why should you choose Experis? Medical, Dental, Vision, 401k Weekly pay with direct deposit Consultant Care support Free Training to upgrade your skills. Dedicated Career Partner to help you achieve your career goals. Are you Interested? Share this job with friends and family and earn dollars with every successful hire. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.