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Customer Service Associate
1 month ago
Key Responsibilities :
Answering Inquiries :
CSRs attract potential customers by answering product and service questions.
They also suggest information about other offerings.
Order Processing :
They process orders, prepare correspondences, and fulfill customer inquiries to
ensure satisfaction.
Account Management :
CSRs open and maintain customer accounts, recording relevant information.
Problem Resolution :
They resolve product or service problems by clarifying complaints, determining
the cause, and explaining the best solution.
Communication :
CSRs contribute to team efforts, manage incoming calls, and engage customers
through open communication.
Meeting Targets :
They meet sales targets and call handling quotas.
Complaint Handling :
CSRs address complaints via phone, email, mail, or social media.
Record Keeping :
They keep records of customer interactions, process accounts, and file
documents.
Going the Extra Mile :
CSRs strive to engage customers and provide exceptional service.
3. Compassionate Customer Service :
Compassionate customer service involves treating everyone
with dignity and respect.
It's about using empathy, understanding changes in a
customer's tone and voice, and going beyond the basics to truly engage with customers
This role is required On-Site Monday-Friday 9:00-6:00. No remote days are offered.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
Diversity, Equity & Inclusion
At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:
+ Hiring diverse talent
+ Maintaining an inclusive environment through persistent self-reflection
+ Building a culture of care, engagement, and recognition with clear outcomes
+ Ensuring growth opportunities for our people
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.
