Software Support Specialist I

2 months ago

Rockford, United States Rockford Public School District #205 Full time
Position Type:
Technology/Software Support Specialist

Date Posted:
10/19/2022

Location:
Administration - Information Technology/Services ROCKFORD PUBLIC SCHOOL DISTRICT #205
Job Description

Job Title: Software Support Specialist I

Job Code: 5435
Department: Technology Services
Supervisor: Software Support Supervisor
Date: July 29, 2021
FLSA Status: Non-Exempt

PURPOSE OF THE POSITION: Under the general direction of the Software Support Supervisor, serves as primary point of contact for help desk, technical/procedural support, and problem resolution to users in schools and departments using student information, special education, financial and human resources software systems.

SUPERVISORY RESPONSIBILITIES: None

DUTIES AND RESPONSIBILITIES: The requirements listed below are representative of the knowledge, skill, and/or ability required. In addition to the requirements listed below, regular attendance is an essential function of this position.
  1. Ensures that all actions are in concert with the Board policies as well as the mission statement, beliefs, objectives, and parameters found in the Board's strategic plan.
  2. Participates in job training and professional growth opportunities in order to enhance ability to perform the essential functions of the job.
  3. Performs other related duties as assigned for the purpose of ensuring an efficient and effective work environment.
  4. Coordinates the resolution of user support issues in regard to student information, special education, financial and human resources software systems.
  5. Generates specialized and enterprise-wide reports using advanced query programs.
  6. Provides systems and program test plans, prepares and/or obtains test data, assists in conducting programs and systems testing; evaluates test results and assists in debugging systems and programs; executes plans that encompass isolated or system-wide requirements for continual version upgrades and revisions, as required.
  7. Responds to calls for technical assistance and guides users through corrective procedures.
  8. Works collaboratively with Financial Services and Human Resources to implement and support applications and training
  9. Analyzes, reviews, and assists in rewriting programs to increase operating efficiency or to adapt program to new requirements
  10. Receives telephone calls from users having problems using computer software and hardware or inquiring how to use specific applications
  11. Performs problem analysis and problem resolution tracking.
  12. Prepares and maintains logs of user support calls.
QUALIFICATIONS: Two (2) years of college or equivalent (i.e. technical school), including courses in computer applications and/or networking; plus two (2) years of professional computer experience, including word processing, database, and spreadsheet applications; peripheral device installations; end-user training and/or support.

KNOWLEDGE, SKILLS AND ABILITIES:
  1. Ability to demonstrate qualities aligned to our core values of Character, Communication, Collaboration and Continuous Improvement.
  2. Demonstrated knowledge of Microsoft Office software packages
  3. Excellent telephone communication skills
  4. Excellent organizational skills
  5. Ability to function as a team member in a department
  6. Ability to work with diverse responsibilities and be flexible

WORK CALENDAR: 12 Months

WORKING CONDITIONS: Moderate in-district travel as well as intermittent in-state and out-of-state travel. Intermittent prolonged and irregular hours of work.

OTHER:
This job description describes duties and responsibilities which are representative of the nature and level of work assigned to the position. The identified duties and responsibilities are intended only as illustrations of the various types of work that may be performed. The omission of specific duties does not exclude them from the position.

The job description does not constitute an employment agreement between the school district and employee and is subject to change by the school district as the needs of the school district and requirements of the job change.

Physical Aspects of the Position (Select all that apply)

1.

Climbing - Ascending or descending ladders, stairs, scaffolding ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized.

2.

X

Balancing - Maintaining body equilibrium to prevent falling when walking, standing or crouching on narrow, slippery or erratically moving surfaces.

3.

X

Stooping - Bending body downward and forward by bending spine at the waist.

4.

X

Kneeling - Bending legs at knee to come to a rest on knee or knees.

5.

Crouching - Bending the body downward and forward by bending leg and spine.

6.

Crawling - Moving about on hands and knees or hands and feet.

7.

X

Reaching - Extending hand(s) and arm(s) in any direction.

8.

X

Standing - Particularly for sustained periods of time.

9.

X

Walking - Moving about on foot to accomplish tasks, particularly for long distances.

10.

Pushing - using upper extremities to press against something with steady force order to thrust forward, downward or outward.

11.

Pulling - Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.

12.

X

Lifting - Raising objects from a lower to a higher position or moving objects horizontally from position to position. This factor is important if it occurs to a considerable degree and required the substantial use of upper extremities and back muscles.

13.

X

Finger use - Picking, pinching, typing or otherwise working, primarily with the fingers rather than the whole hand or arm as in handling.

14.

X

Grasping - Applying pressure to an object with the fingers or palm.

15.

X

Talking - Expressing or exchanging ideas by means of spoken word. Those activities in which you must convey detailed or spoken instructions to other workers accurately, loudly or quickly.

16.

X

Hearing - Perceiving the nature of sounds. Ability to receive detailed information through oral communication, and to make fine discriminations in sounds such as when making fine adjustments on machinery.

17.

X

Repetitive Motions - Substantial movements (motions) of the wrist, hands, and/or fingers.

The Physical Requirements of the Position (Select one)

1.

X

Sedentary Work - Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, push, pull or otherwise move objects, including the human body. Sedentary Work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

2.

Light Work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of force greater than that for sedentary work and the worker sits most of the time, the job is rate for Light Work.

3.

Medium Work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

4.

Heavy Work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

5.

Very Heavy Work - Exerting in excess of 100 pounds of force occasionally, and/or in excess of 50 pounds of force frequently, and/or in excess of 20 pounds of force constantly to move objects.

The visual acuity requirements including color, depth perception and field of vision (Select all that apply)

1.

X

Machine Operations - inspection, close assembly, clerical, administration. This is a minimum standard for use with those whose work deals largely with preparing and analyzing data and figures, accounting, transcription, computer terminal, extensive reading, or visual inspection.

2.

Mechanics - Skilled tradespeople - This is a minimum standard for use with those whose work deals with machines such as power tools, lathes, and drills.

3.

Mobile Equipment - This is a minimum standard for use with those who operate cars, trucks, forklifts, cranes, and high equipment.

4.

Other - This is a minimum standard based on the criteria of accuracy and neatness of work for janitors, sweepers, etc.

The Conditions the Worker will be subject to in this position (Select all that apply)

1.

X

The worker is subject to inside environment conditions.

2.

The worker is subject to outside environment conditions.

3.

The worker is subject to extreme heat or cold for periods of greater that one hour.

4.

The worker is subject to noise which would cause them to have to shout.

5.

The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, electrical current, chemicals, etc.

  • Audio Visual Specialist I

    6 days ago

    Rockford, Illinois, United States Hard Rock International Full time

    Position Overview:The Audio Visual Specialist I plays a crucial role in delivering exceptional support and expertise for all Audio Visual systems within the organization. This position involves overseeing digital video distribution systems, Crestron, AMX, CobraNet, DSP, and various associated technologies, including digital signage, television feeds,...

  • Educational Support Specialist

    16 hours ago

    Rockford, Illinois, United States Ombudsman Educational Services Full time

    Ombudsman Educational Servicesis a progressive organization dedicated to fostering hope and growth in the educational landscape. We are currently seeking Educational Support Specialists to become integral members of our esteemed team, where meaningful contributions are valued, and innovation is encouraged.If you excel in a dynamic, goal-oriented environment...

  • Technology Specialist I

    1 month ago

    Rockford, United States Rockford Public School District #205 Full time

    Position Type: Technology/Technology Specialist Date Posted: 6/6/2024 Location: Administration - Information Technology/Services ROCKFORD PUBLIC SCHOOL DISTRICT #205 Job Description Job Title: Technology Specialist IJob Code: 5475 Department: Technology Services Supervisor: Technology Field Supervisor Date: 7/6/2022 FLSA Status: Non-Exempt Compensation:...

  • Educational Technology Support Specialist

    17 hours ago

    Rockford, Illinois, United States Rockford Public Schools Full time

    Position Overview:The Educational Technology Support Specialist at Rockford Public Schools will collaborate closely with the principal and the Technology Department to enhance the integration of technology within the educational environment. This role is essential in ensuring that the professional staff can effectively utilize technological resources to...

  • IT Support Specialist

    6 days ago

    Rockford, Illinois, United States FurstStaffing Full time

    Position OverviewAre you an enthusiastic technology expert with a commitment to delivering outstanding client support? We are looking for a proficient IT Support Specialist to become a vital member of our innovative team. In this role, you will play a crucial part in maintaining the functionality of desktop environments and providing assistance for various...

  • Therapeutic Radiology Specialist

    6 days ago

    Rockford, Illinois, United States HealthCare Support Full time

    Radiation Therapist HealthCare Support is currently in search of a skilled Radiation Therapist for a contract position. Advantages of working with HealthCare Support:Immediate access to Health InsuranceDental CoverageLife InsuranceEmployee Assistance Program (EAP)Opportunities for investment account accessReimbursement for necessary licensure and...

  • Healthcare Support Specialist

    6 days ago

    Rockford, Illinois, United States FurstStaffing Full time

    Position OverviewHealthcare Support SpecialistFurstStaffing is seeking a dedicated Healthcare Support Specialist to join a prominent organization specializing in in-home medical services. This role is designed as a Furst-to-Hire opportunity.Key Responsibilities:Conduct patient interviews and accurately record essential medical histories.Manage appointment...

  • IT Support Specialist

    6 days ago

    Rockford, Michigan, United States TEKsystems Full time

    Position Overview: This role is a long-term contract opportunity within the Service Desk Support team, catering to a diverse user base including traditional office employees and retail personnel.Key Responsibilities:Install, configure, and maintain IT hardware, software, and network infrastructure.Diagnose and resolve user issues, providing effective...

  • Healthcare Support Specialist

    6 days ago

    Rockford, Illinois, United States FurstStaffing Full time

    Job OverviewHealthcare Support SpecialistWe are excited to present a remarkable opportunity to join a prominent organization in rehabilitative services. The Healthcare Support Specialist will oversee program participants and provide assistance to psychiatric providers and nursing personnel. This role is essential in ensuring the seamless delivery of program...

  • Healthcare Support Specialist

    20 hours ago

    Rockford, Michigan, United States Leisure Living Full time

    Job OverviewPosition: Care Specialist / CaregiverCompany: Leisure Living - Cascade Trails Senior LivingROLE SUMMARYThe Care Specialist is tasked with ensuring the comfort, safety, and overall well-being of residents by assisting them with their daily activities and managing medication administration. This position requires a compassionate approach to meet...

  • Healthcare Support Specialist

    22 hours ago

    Rockford, Michigan, United States Leisure Living Full time

    Job OverviewPosition: Care Specialist / CaregiverCompany: Leisure Living - Cascade Trails Senior LivingROLE SUMMARYThe Care Specialist is tasked with ensuring the comfort, safety, and overall well-being of residents by assisting them with daily living activities and managing medication administration. This position requires a personalized approach to care,...

  • Client Support Specialist

    6 days ago

    Rockford, Michigan, United States Byrne Full time

    Position Overview:The Client Support Specialist will oversee the daily account management for Byrne's clientele, ensuring seamless interactions through our customer portal.Key Responsibilities:- Deliver exceptional service to both existing and prospective clients.- Strive to achieve a high level of satisfaction during all transactions with Byrne.Essential...

  • Technical Support Specialist

    17 hours ago

    Rockford, Illinois, United States Rosecrance Health Network Full time

    Job OverviewOur mission is to inspire hope.Become part of a dedicated community focused on making a difference.Essential Qualifications:Preferred Bachelor's degree from an accredited institution in a technology-related field or equivalent professional experience.Ability to foster positive working relationships with management, colleagues, and vendors.Skilled...

  • Technical Support Specialist

    6 days ago

    Rockford, Illinois, United States Rosecrance Health Network Full time

    Position OverviewEmpowering individuals through technology.Become a vital part of a mission-driven organization dedicated to enhancing lives.Essential Qualifications:Preferred Bachelor's degree in Computer Science or a related discipline, or equivalent professional experience.Proven ability to foster productive relationships with management, colleagues, and...

  • Technical Support Specialist

    14 hours ago

    Rockford, Illinois, United States Rosecrance Health Network Full time

    Position OverviewOur mission is to provide hope.Become part of a dedicated community focused on making a difference.Essential Qualifications:Preferred Bachelor's degree from an accredited institution in a technology-related field or equivalent experience.Ability to foster positive working relationships with management, colleagues, and vendors.Proficient in...

  • Retail Customer Support Specialist

    6 days ago

    Rockford, Minnesota, United States Speedway MN Full time

    Join Our Team at Speedway! Speedway is excited to announce an opening for a Retail Customer Support Specialist to join our dynamic team. About Us: At Speedway, we take pride in serving millions of customers daily, providing them with exceptional service and a wide array of products. Our commitment to quality and value is what keeps our customers coming back....

  • Ground Operations Support Specialist

    1 day ago

    Rockford, Illinois, United States Avacend Full time

    Job OverviewPosition Title: Ground Operations Support SpecialistCompensation: $21 per hour on W2Work Schedule: Tuesday to Saturday, 10:00 AM to 4:00 PMDuration: 0-3 monthsLocation: Rockford, ILRole Summary:The Ground Operations Support Specialist plays a crucial role in maintaining flight safety by meticulously documenting the weight of air cargo and...

  • Scalehouse Ramp Support Specialist

    6 days ago

    Rockford, Illinois, United States JobsRUs Full time

    Job OverviewJobsRUs is looking for a dedicated Ramp Support Specialist in the Scalehouse sector. This role is crucial for maintaining the safety and efficiency of flight operations.Compensation and BenefitsWeekly PayHourly Rate: $21.00Shift InformationWorking hours are from 10:00 AM to 3:30 PM.Key Responsibilities:The Ramp Support Specialist in the...

  • School Library Support Specialist

    6 days ago

    Rockford, Illinois, United States Rockford Public Schools Full time

    Rockford Public Schools Job OverviewPosition Title: School Library Support SpecialistDepartment: Library ServicesReports To: Principal & Library Media CoordinatorPosition Summary: The School Library Support Specialist plays a vital role in managing library resources at educational institutions, curating suitable materials for both students and educators,...

  • Educational Support Specialist

    6 days ago

    Rockford, Illinois, United States Ombudsman Services Full time

    Ombudsman Educational Services is a progressive organization dedicated to fostering hope and opportunity. We are currently seeking Educational Support Specialists to become integral members of our esteemed team, engaging in impactful work within a culture that promotes innovation, creativity, and endless possibilities for personal and professional growth.If...