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Office IT Manager
1 month ago
Washington D.C. - Onsite 3 days per week
A leading Government Services company is seeking an Office IT Manager with an active TS/ SSBI security clearance to support our government customer in Arlington, VA.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Role Summary:
looking for a highly qualified Office IT Manager. with current OSD experience to support our government client, the Cloud Computing Program Office, (CCPO), in Arlington, VA. This opportunity offers the chance to work with some of the best and brightest IT minds in the Department of Defense and US Industry to develop and implement a Defense-Wide approach to infusing cloud computing technologies across the Department. General office IT services for the CCPO are provided by the DOD Joint Service Provider (JSP) and Defense Information Systems Agency (DISA).
Responsibilities:
- Answer, address and track IT issues and requests to completion in a timely manner.
- Help users forward complex (or non-local) issues/requests to JSP/DISA.
- Coordinate advanced internal technical support when necessary.
- Provide trouble shooting support and analysis.
- Provide IT oversight for build out of new spaces in a Crystal City, VA
- Respond to and analyze problems through discussions with users and technical staff.
- Provide troubleshooting support on web-based tools, products and software.
- Provide troubleshooting support on computer equipment and usage.
- Provide basic troubleshooting for DoD mobile devices.
- May assist in monitoring and enforcing licensing and security procedures.
- Coordinate the purchase and set up Cloud Architecture and Development IT as well as the setup of standard JSP/DISA IT.
- Perform technology training for organizational staff if required.
- Assist in support and development projects. Work may include performing research to enhance efficiencies, analyzing and documenting current systems, assisting with testing and implementation of new technology systems.
- May also assist in monitoring, setup, repair and troubleshooting of printer/faxes/copiers/phone/computer equipment in offices.
- Perform any additional responsibilities as requested or assigned.
- *No one will be considered without an active TS/SSBI clearance*
- 3+ years of experience experience as a Tier II or III Help Desk provider
- Strong organizational management and problem-solving skills with impeccable multi-tasking abilities
- Proficient in MS Word, PowerPoint, Excel and Outlook applications
- Bachelor's Degree required
- Experience working for the Joint Services Provider (JSP) with the Office of the Secretary of Defense (OSD) or the Department of the Army
- Scripting experience - Bash, Python, or similar
