Help Desk Support Team Lead
1 week ago
Overview SOSi is seeking an experienced Help Desk Team Lead to join our team in El Paso, TX. The Help Desk Team Lead will be responsible for the support of Woodbridge, our Interpreter Services platform. Essential Job Duties Lead, oversee, train, and mentor less experienced staff. Track and report call volume and average time to resolution. Responsible for fielding phone calls and emails and creating trouble tickets. Provide total customer support service as single point of contact for Tier 1 and Tier 2 level tickets. Provide phone and in-person support to users. Serve as the initial point of contact for troubleshooting hardware/software PC, printer, and mobile phone problems. Escalate tickets to the appropriate team. Ensure all tickets are updated with accurate information. Communicate technical issues and resolutions with clients. Train and mentor clients as needed to ensure their success within the team. Minimum Requirements High school diploma or equivalent. Minimum of five (5) years of help desk/technical support experience. Minimum of two (2) years Software Support: Microsoft OS, Office Suite and IBM Sametime. Minimum of two (2) years Hardware Support: desktops, laptops, scanners, printers, mobile devices, etc.. Ability to work in fast-paced, rapidly changing environment. Must be comfortable working with and troubleshooting the Microsoft series of operating systems and applications. Excellent oral and written communication skills Provide support in a mission critical environment including shift work/non-standard hours, as required. Work Environment Normal office working conditions. Requires periods of non-traditional hours including consecutive nights or weekends when necessary. May require ability to lift/and or move objects or packages of up to 25 lbs.
-
Help Desk Team Lead
3 days ago
El Paso, Texas, United States SOS International LLC Full timeHelp Desk Team LeadSOS International LLC is seeking an experienced Help Desk Team Lead to join our team in El Paso, TX. The Help Desk Team Lead will be responsible for the support of Woodbridge, our Interpreter Services platform.Key Responsibilities:Lead, oversee, train, and mentor less experienced staff.Track and report call volume and average time to...
-
Help Desk Team Lead
1 day ago
El Paso, Texas, United States SOS International LLC Full timeHelp Desk Team LeadOverviewSOS International LLC is seeking an experienced Help Desk Team Lead to join our team in El Paso, TX. The Help Desk Team Lead will be responsible for the support of Woodbridge, our Interpreter Services platform.Key ResponsibilitiesLead, oversee, train, and mentor less experienced staff.Track and report call volume and average time...
-
Help Desk Supervisor
2 weeks ago
El Paso, United States Titan Technologies Full time"Award Pending" Titan Technologies, LLC (Titan) is seeking an experienced Help Desk Supervisor to supervise day-to-day help desk operations for one of the Federal Government Agencies. As a member of our team, you will help to assist this highly visible contract in the delivery of a full spectrum of Information Technology (IT) services to operate and maintain...
-
Help Desk Technician
2 weeks ago
El Paso, United States Zachary Piper Solutions, LLC Full timePiper Companies is looking for a Help Desk Technician to join a business consulting company. This is fully onsite in El Paso, TX with shift being Sunday to Tuesday 7am to 7pm (with 1 hour break) and Wednesday 7am to 2pm.Essential Duties of the Help Desk Technician:Provide Tier 1 technical support for end users at our client's site in a courteous...
-
Help Desk Operations Manager
2 weeks ago
El Paso, Texas, United States Titan Technologies Full timeJob Title: Help Desk SupervisorTitan Technologies, LLC is seeking an experienced Help Desk Supervisor to oversee day-to-day help desk operations for one of the Federal Government Agencies.Key Responsibilities:Supervise help desk staff and ensure efficient handling of incidents and requests.Develop and implement service desk policies, procedures, and...
-
Help Desk Specialist
2 weeks ago
El Paso, Texas, United States Titan Technologies Full time### Job Summary Titan Technologies, LLC is seeking an experienced Help Desk Operator to provide technical support for a Federal Government Agency. As a member of our team, you will assist in delivering a full spectrum of Information Technology (IT) services to operate and maintain information flow and communications. ### Key Responsibilities * Provide...
-
Help Desk Analyst
2 weeks ago
El Paso, United States HCLTech Full timeJob Title: Help Desk Analyst Business Unit: Systems Department: Help Desk Reports To: Manager, Help Desk Summary: Provides first level technical support to Telerx’s information technology functions. Essential Duties and Responsibilities include the following. Other duties may be assigned. = Identifies, and resolves reported problems related, but not...
-
Help Desk Analyst
2 weeks ago
El Paso, United States HCLTech Full timeJob Title: Help Desk Analyst Business Unit: Systems Department: Help Desk Reports To: Manager, Help Desk Summary: Provides first level technical support to Telerx’s information technology functions. Essential Duties and Responsibilities include the following. Other duties may be assigned. = Identifies, and resolves reported problems related, but not...
-
Help Desk Technician
4 weeks ago
El Paso, Texas, United States SteerBridge Full timeTier 1 Help Desk TechnicianWe are seeking a skilled and experienced Tier 1 Help Desk Technician to join our team at SteerBridge Strategies. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Responsibilities:Handle incoming contacts via various communication channels,...
-
Help desk Analyst
2 weeks ago
El Paso, United States HCL America Inc. Full timeJob Title: Help Desk AnalystReports To: Manager, Help Desk Summary: Provides first level technical support to Telerx s information technology functions. Essential Duties and Responsibilities include the following. Other duties may be assigned. = Identifies, and resolves reported problems related, but not limited, to voice systems, data centers, account...
-
Help Desk Operator, Intermediate
2 weeks ago
El Paso, United States Titan Technologies Full time"Award Pending" Titan Technologies, LLC (Titan) is seeking an experienced Help Desk Operator to provide technical support support for one of the Federal Government Agencies. As a member of our team, you will help to assist this highly visible contract in the delivery of a full spectrum of Information Technology (IT) services to operate and maintain...
-
Help Desk Operator, Senior
3 weeks ago
El Paso, United States Titan Technologies Full time"Award Pending" Titan Technologies, LLC (Titan) is seeking an experienced Help Desk Operator to provide advanced technical support support for one of the Federal Government Agencies. As a member of our team, you will help to assist this highly visible contract in the delivery of a full spectrum of Information Technology (IT) services to operate and maintain...
-
Tier 1 Help Desk Technician
1 week ago
El Paso, United States SteerBridge Full timePosition Title: Tier 1 Help Desk Technician Job Type: Full-Time Mode of Work: Hybrid (Employees required to work onsite at the Place of Performance a minimum of once a week, and/or at the direction of customer) Place of Performance: 10767 Gateway West, El Paso, TX 79935 Required: Applicants must reside in the State of Texas Are you passionate about...
-
Desktop Support Team Lead
2 weeks ago
El Paso, Texas, United States Resource Logistics Full timeJob Title: Desktop Support Team LeadLocation: El Paso, TX, USAMode: Contract (6+ Months) (Day 1 Onsite)Rate: $22/hr. on W2 (No Benefits)Job SummaryWe are seeking a highly skilled and experienced Desktop Support Team Lead to join our team at Resource Logistics. As a key member of our IT department, you will be responsible for supervising a team of Tier 2...
-
Desktop Support Team Lead
3 weeks ago
El Paso, Texas, United States Resource Logistics Full timeJob Title: Desktop Support Team LeadLocation: El Paso, TX, USAMode: Contract (6+ Months) (Day 1 Onsite)Rate: $22/hr. on W2 (No Benefits)Job Summary:Resource Logistics is seeking a skilled Desktop Support Team Lead to supervise a team of technical staff and ensure the delivery of exceptional IT services to our clients. The successful candidate will have a...
-
Desktop Support Team Lead
2 weeks ago
El Paso, Texas, United States Cynet Systems Full timeJob Title: Desktop Support TechnicianAt Cynet Systems, we are seeking a highly skilled and experienced Desktop Support Technician to join our team. As a key member of our IT department, you will be responsible for providing technical support and guidance to our staff, ensuring that our technology infrastructure is running smoothly and efficiently.Key...
-
Desktop Support Team Lead
2 weeks ago
El Paso, Texas, United States Noblesoft Technologies Full timeJob Title: Desktop Support TechnicianNoblesoft Technologies is seeking a skilled Desktop Support Technician to join our team.Job Summary:We are looking for a highly motivated and experienced Desktop Support Technician to provide technical support and guidance to our team members. The successful candidate will have a strong background in IT operations,...
-
Service Desk Support Specialist
3 weeks ago
El Paso, Texas, United States GovCIO Full timeJob Title: Service Desk AnalystJob Summary:We are seeking a highly skilled Service Desk Analyst to join our team at GovCIO. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients. You will be the first point of contact for our customers, and your primary goal will be to resolve their...
-
Desktop Support Team Lead
2 weeks ago
El Paso, Texas, United States AppLab Systems, Inc Full timeDesktop Support Team LeadAppLab Systems, Inc is seeking a highly skilled Desktop Support Team Lead to join our team. As a key member of our IT department, you will be responsible for supervising a team of technical staff, ensuring timely resolution of technology issues, and participating in IT meetings with internal customers.Key Responsibilities:Supervise a...
-
Front Desk Representative
1 week ago
El Paso, Texas, United States Hotel Equities Full timeJob Title: Front Desk AgentHotel Equities, a leading hotel development and hospitality management company, is seeking a skilled Front Desk Agent to join our team at the Hotel Paso Del Norte in El Paso, TX.Job Purpose:The Front Desk Agent will provide exceptional customer service to guests, responding to their inquiries and requests in a professional and...