Desktop Support Team Lead

1 week ago


El Paso, Texas, United States Noblesoft Technologies Full time
Job Title: Desktop Support Technician

Noblesoft Technologies is seeking a skilled Desktop Support Technician to join our team.

Job Summary:

We are looking for a highly motivated and experienced Desktop Support Technician to provide technical support and guidance to our team members. The successful candidate will have a strong background in IT operations, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Supervise a team of technical staff, providing guidance and support to ensure departmental objectives are achieved.
  • Monitor ticket queues to ensure Service Level Agreements (SLAs) are met and proper documentation procedures are followed.
  • Develop and maintain standard operating procedures to ensure timely resolution of technology issues.
  • Participate in and facilitate IT meetings with internal customers and other support staff.
  • Manage inventory of technology equipment, including maintaining stock of imaged desktops, laptops, and tablets.
  • Escalate incidents to internal IT teams as needed.
  • Act as team contact when manager is not available for escalation, meetings, and day-to-day operations.

Requirements:

  • Undergraduate degree or equivalent experience.
  • 2+ years of supervisor experience in a technical setting.
  • Demonstrated leadership experience with the ability to lead and direct others to achieve or exceed individual and organizational goals and objectives.
  • Experience supporting executive or VIP level customers.
  • Ability to supervise technical staff and understand and escalate technical issues.
  • Ability to meet scheduled task requirements within assigned deadlines.

Preferred Qualifications:

  • 1 year or more in a tech lead or team lead role helping with hiring, performance reviews, and coaching staff.
  • Experience creating technical documentation and Standard Operating Procedures (SOPs).
  • Previous experience in a supervisory or manager-type IT role.
  • Technical certifications including CompTIA, HDI, or Microsoft Certifications.


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