Help Desk Specialist

2 weeks ago


El Paso, Texas, United States Titan Technologies Full time

### Job Summary

Titan Technologies, LLC is seeking an experienced Help Desk Operator to provide technical support for a Federal Government Agency. As a member of our team, you will assist in delivering a full spectrum of Information Technology (IT) services to operate and maintain information flow and communications.

### Key Responsibilities

* Provide Tier 1 technical support for customer users, addressing software, hardware, and network-related issues.
* Log incidents and requests into the service desk system and escalate issues as necessary.
* Ensure timely resolution of user issues and maintain accurate records of service desk interactions.

### Minimum Qualifications

* 2+ years of experience in Tier 1 technical support.
* Proficiency in troubleshooting IT issues and working with ticketing systems.
* Associate degree in IT or related field.

### Desired Qualifications

* Experience with customer or other federal IT service desks.
* Familiarity with ITIL processes and service desk software.

### Clearance

Applicants selected will be subject to a security investigation and must meet eligibility requirements for access to classified information.

* TS/SCI required but will consider a Secret clearance and will upgrade to Top Secret with SCI access.

### Company Overview

Titan Technologies, LLC and our wholly owned subsidiaries, TelaForce, LLC and Titan Facilities, Inc., design, build, integrate, and manage innovative solutions and software applications. Our remarkable people, working collaboratively under a shared vision, have earned a reputation with our customers for delivering results with maximum impact.

### Equal Opportunity Employer

Titan Technologies, LLC is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.



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