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Resident Services Coordinator
4 months ago
Enterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves. Since 1982, we have invested $72 billion and created 1 million homes across all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands - all to make home and community places of pride, power and belonging.
Join us at enterprisecommunity.org
Working at Enterprise
At Enterprise, you'll be part of a diverse, committed team making a difference every day. You will collaborate with some of the smartest minds and biggest hearts in our field. You'll be empowered to drive systems change and take bold steps to advance racial equity. And you will find a career home where you're valued and supported in your growth journey.
Enterprise offers career opportunities in our offices across the country with an exceptional benefits package.
Job Description Summary:
Participate in the development, organization, and execution of activities associated with Resident Services Department for the purpose of providing programs, activities, and services that improve the quality of life for the Residents of the Community.
Duties and Responsibilities
- Consistently and genuinely demonstrate the HEROES principles of HELPFUL, ENGAGED, RESPONSIVE, OUTSTANDING, EXCELLENCE and SUCCESS in all activities and interactions.
- Identify, plan, market, organize and conduct a variety of resident programs, activities and services.
- Provide excellent customer service while achieving or exceeding the company's goals and objectives.
- Ensure that the resident services offered comply with all company policies and requirements as provided by the Resident Services Coordinator.
- Provide general case management (including intake) and referral services to all residents needing such assistance.
- Implement and execute the Resident Service Plan.
- Maintain a directory of dependable and affordable service providers for commonly needed services.
- Provide feedback on the effectiveness of resident services programs at the community level to the Resident Services Coordinator along with suggestions for improvement.
- Work closely with the Resident Association (where applicable) and individual residents to deliver activities that meet social, health, and recreation needs.
- Develop and maintain relationships with appropriate social service agencies and local government agencies in order to create partnerships which support strong resident programming.
- Maintain strict adherence to the federal Fair Housing Act, which prohibits "any preference, limitation, or discrimination because of race, color, religion, sex, handicap, familial status, or national origin, or intention to make such preference, limitation or discrimination."
- Develop and maintain a monthly newsletter and activities calendar.
- Ensure proper documentation is being maintained at the site in accordance with all applicable requirements of regulatory agencies.
- Ability to access all areas of the community.
- Other duties as assigned.
You will be working with a group of talented professionals who are motivated by serving the community and addressing the need for affordable housing. Enterprise offers a comprehensive total rewards package for you and your family.
The base salary for this role is $50,960 depending on level of skills and experience.
The salary range for this position is represented by the low and high end of the range for the amount to be paid for the position. Salaries paid at Enterprise will vary based on factors that may include skills, education, location, experience, and performance. The salary range is just a part of the total rewards package provided to employees at Enterprise, and other rewards may include annual performance bonuses and generous paid leave programs.
At Enterprise, our benefits form a major component of our total rewards package. Benefits include dental, health, and vision care plans, as well as family-building benefits, such as fertility, adoption, surrogacy support, and gender-affirming care. Enterprise allows flexible work arrangements to promote a better work-life balance. We offer health advocacy, EAP, and mental health benefits. We round out our total rewards package by offering financial education, wellness programs, and auto-enrollment in the company's 401(k) plan with employer matching contributions. Finally, you will have learning and development opportunities, including tuition reimbursement for job-related courses and certifications. Thank you for your interest in joining the Enterprise team in our effort and commitment to serve others.
Supervisory Responsibilities:
- Manages Resident Services Associate(s).
- Carries out supervisory responsibilities in accordance with Enterprise Residential policies and applicable laws. Responsibilities include interviewing, hiring, and training associates; planning, assigning, and directing work; appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems.
- Experience working with special needs populations including seniors, persons with disabilities, and low- income populations.
- Ability to work with culturally diverse populations.
- Ability to work independently and under own initiative.
- Proficient working knowledge of and ability to advocate, organize, problem solve, and provide results for the elderly and people with disabilities.
- Proficient knowledge of Microsoft Office Suite.
- High School Diploma or G.E.D.
- Possess and maintain a valid in-state driver's license.
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Work Location and Work Time
The home office for Enterprise Community Development and Enterprise Residential is in Baltimore. Enterprise also has offices in Columbia, Silver Spring, Washington, DC, and New York City, and satellite offices elsewhere.
The Resident Service Coordinator will be assigned a primary office location at Mayfair Mansions by their respective manager for regular in-person attendance and meetings. Video conferencing is used almost daily and on multiple occasions within a workday.
Every effort will be made to have a work week consist of 40 hours but given the nature of the property management business and its administrative requirements, additional work time will likely be required.
Physical Demands and Work Environment
The physical demands and work environment characteristics described here represent those that must be met by an associate to perform the job's essential functions successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions; however, the work tasks described here require strength and stamina.
While performing the job duties, the associate is often required to read, write, use hands to finger, handle, or feel objects or controls, reach with hands and arms, talk, and hear, and lift heavy items. Specific vision abilities required for this position include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. For safety purposes, work shoes/boots (non-tennis shoes) are a requirement. The associate must also have the ability to access all areas of the community without the assistance of an elevator.
While performing the duties of this job, the associate must be available to work for temporary or extended periods at other locations, including property locations within or near transitional neighborhoods. The associate may be required to work extended periods of time at a computer.
The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.
The employee must be able to work in a fast-paced environment with a demonstrated ability to manage and prioritize multiple competing tasks and demands and to seek supervisory assistance as appropriate. The employee is expected to adhere to all company policies, including the code of conduct and conflict of interest, and work to the highest industry professional standards.
Enterprise Residential provides attractive levels of Paid Time Off, which employees are to use, and there are a number of company-paid holidays. Enterprise Residential supports a positive work-life balance.
Equal Opportunity of Employment and Statement of Non-Discrimination
Enterprise Residential is an equal opportunity employer. Qualified applicants for this position will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, protected veteran status, or disability status.
