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Community Organizer
2 months ago
- Participate in activities as directed by the Community Organizing Manager to meet contractual standards and requirements.
- Conduct client outreach in SRO residential hotels in the Tenderloin and SOMA neighborhoods.
- Work with clients to identify, research, and develop solutions to improve issues in their SRO and neighborhood.
- Work closely and coordinate with department employees to staff "walk-in" hours at the 48 Turk Office and to manage client caseload and follow-ups.
- Learn and stay abreast of San Francisco Housing and Health Codes in order to effectively advocate on behalf of clients.
- Respond to client complaints about housing and/or habitability received by phone, on a walk-in basis, and through outreach, and advocate for clients around tenant/landlord disputes and habitability concerns. This includes, but is not limited to, writing letters to landlords, building managers, and/or hotel operators requesting repairs for code violations, and then monitoring cases until abatement.
- Facilitate community meetings and informational workshops.
- Recruit and train interested client volunteers to be tenant leaders to 1) organize tenants within their SROs to proactively identify, discuss, and improve issues within the SRO or neighborhood; and 2) facilitate tenant meetings in SROs.
- Facilitate meetings and training sessions for the Tenant Leadership Program that develop community organizing and leadership skills in interested client volunteers.
- Participate with community-based organizations (CBO) on housing and habitability campaigns and community coalitions.
- Participate in creating multi-lingual forms, flyers, and informational documents needed for the program.
- Maintain appropriate documentation to demonstrate that all contractual requirements are met. Participate in timely and accurate filing of progress reports required by the funder(s).
- Stay abreast of services and programs being provided by other CBOs and government agencies by fostering working relationships with them.
- Provide referrals to clients and connect them to relevant services offered by CBOs and government agencies.
- Respond to all phone messages, client requests, staff requests, and emails as appropriate and in a timely manner.
- Attend all meetings as scheduled and participate in meetings as requested.
ESSENTIAL QUALIFICATIONS
- High School degree required; BA/BS degree preferred.
- Must have a minimum of 1 year of experience working with and on behalf of low-income tenants.
- Must be committed to social change through developing leadership in SRO tenants and in low-income residential communities.
- Must have a thorough working knowledge of Microsoft Office Suite.
- Must have an ability to complete paperwork accurately and write business correspondence.
- Must have demonstrated problem-solving skills.
- Must have an ability to read, understand, and apply language from manuals, policies, technical procedures, and instructions.
- Must have demonstrated customer service skills.
- Must read, communicate orally, and write in English.
- Must be able to handle multiple tasks simultaneously in a fast-paced environment with excellent attention to detail.
- Must pass all post-contingency offer background checks, reference checks, and TB screening clearances. [1]
- Experience working with diverse, homeless and/or formerly homeless population strongly preferred.
- Experience in the fundamentals of researching, planning and participating in community campaigns preferred.
- Community organizing experience preferred.
- Experience working in non-profit or public sector preferred.
- Demonstrates professional behavior that is consistent with THC's Mission, Core Values, and Customer Service Philosophy.
- Adapts well to change, and remains professional, respectful, and composed at all times.
- Must be, honest, dependable, and accountable.
- Establishes and maintains effective and appropriate relationships and boundaries, and communicates with clients, co-workers, supervisors, and external parties in a manner that fosters respect and trust.
- Exercises good judgment in using and/or keeping information regarding clients and co-workers, and adheres to THC's confidentiality policy.
- Works well independently, collaboratively, and as a team member.
- Follows instructions completely and asks for help and/or guidance from supervisors when needed.
- Has good time management skills and is punctual to work, THC meetings, and events.
- Refrains from actions that may result in conflict or may be determined as aggressive, threatening, or violent.
- Takes pride in work and performs all assigned duties diligently, efficiently, and effectively.
[1] Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with conviction and arrest records.
