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Patient Services Supervisor

3 months ago

Austin, United States People's Community Clinic Full time
Overview

Supports the mission of People’s Community Clinic by overseeing the flow of patients through the front office in a manner that reflects superior customer service, contributes to timely patient care, and maximizes the use of resources.

The starting rate for this position is between $25 - $27 hourly. 

Responsibilities
  • Manage the Patient Services team, including hiring, orientating, training, supervising, and evaluating employees.
  • In collaboration with the Operations Director, regularly assess PSR training needs, develop ongoing training plans and materials, and assist with training.
  • Monitor and manage the staffing schedule to ensure adequate coverage.
  • Model exemplary customer service and perform the work of Patient Service Representatives as needed.
  • Reconcile and report daily monetary collections to Finance.
  • Monitor and evaluate patient flow through the check-in and check-out processes and the appointment-setting process to ensure efficient scheduling and optimal customer service.
  • Audit processes related to patient flow and recommend changes as appropriate.
  • Serve as the liaison to other areas of the clinic, ensuring that requests, changes, and concerns from other departments are addressed promptly and with superior customer service.
  • Be present at the front desk throughout the clinic, responding promptly and appropriately to patient grievances and providing support to PSR staff as needed.
  • Create a positive environment and a strong sense of team within the PSR group.
  • Identify opportunities to improve workflow, work processes, and patient care, and work cooperatively to implement these and other quality improvements.
  • Adhere to HIPAA guidelines.
Qualifications

Education:

  • High school diploma/GED required.
  • College degree in a related field preferred.

Experience:

  • Two years of experience working in a physician’s office or healthcare facility is required.
  • Two to four years of supervisory experience is required.
  • Experience with physician billing and/or insurance preferred

Knowledge, Skills, and Abilities:

  • Bilingual English/Spanish preferred.
  • Exceptional customer service skills.
  • Basic computer literacy, including spreadsheet applications, Microsoft applications, etc.
  • Working knowledge of electronic medical records and practice management systems.
  • Supervisory and time management skills.
  • Problem identification and resolution skills.
  • Flexible, self-directed team player.
  • Able to prioritize and effectively manage multiple priorities in a fast-paced environment.
  • Ability to interact with people of diverse backgrounds.
  • Ability to work under pressure to meet deadlines; able to function autonomously with minimal supervision.
  • Excellent verbal and written communication skills.

Certificate/License: None.

Our Benefits Include:

  • 18 PTO days per year & 11 paid holidays
  • Major Medical Health Insurance Coverage. Most employees experience $0 in out-of-pocket medical expenses.
  • Dental & Vision
  • Flexible Spending Accounts
  • Employer paid Life Insurance
  • Employer paid Short-Term and Long-Term Disability
  • Annual Training
  • 403(b) with 4% employer matching

People’s Community Clinic is committed to equal employment opportunity regardless of race, color, national origin, religion, gender, sexual orientation, age, language, disability, pregnancy, gender identity or sex stereotyping.

We want you to do your best throughout the interview process. CLICK HEREto learn more about how to prepare.