IT Help Desk Managers

1 week ago

Washington, United States Lorven Technologies Full time
Job Title: IT Help Desk Managers
Location: Washington, DC - Onsite
Duration: 12+ Months Contract

Responsibilities:
  • Provides support and expertise on Windows and Mac OS devices, including imaging, troubleshooting software and hardware, and deploying to end users.
  • Provides support and expertise with fixed and portable Audio/Video solutions.
  • Support all staff by utilizing professional methods that identify, clarify, analyze, and produce solutions to IT problems.
  • Serves as an analyst to maintain, develop, and improve systems.
  • Works for the Chief Information Officer on all IT-related projects.
  • Provides analyses of the Department's internal IT systems and provides policy support regarding external IT systems related to systems changes required to implement the health care programs for the District's publicly funded enrollees.
  • Identifies problems and issues and conducts a preliminary analysis of internal IT systems to help determine the nature of requirements, logical work, and information flows.
  • Builds and maintains customer service relationships with all user groups.
  • Keeps abreast of new developments and solutions in computer technologies. Establishes anticipated requirements for completion of work plans.
  • Administers agency-wide network applications; provides technical support for the LAN/WAN environment and assists with end-user problems. Responsible for the implementation and daily operations of major computer hardware, software, and networks, including telecommunications and technical support services. Assists in configuring and supporting smartphones and tablet devices.
  • Troubleshoots all desktop and server-related problems and provides technical corrective action or forwards to management. Conducts maintenance and support of agency network and network applications. Provides technical support to other agencies' technical staff on servers and related IT systems issues.
  • Performs other related duties as assigned.
Must Have:
  • Experience customer service, support, and consulting experience for enterprise- level customers of more than 100 users
  • Multi-domain models and trusts
  • Windows based DNS, WINS, and DHCP services
  • Office 365 technologies
  • SharePoint 2013, 2016
  • Backup and recovery techniques
  • Microsoft Windows Active Directory
Requirements:
  • Knowledge of a wide range of IT techniques, including experience with Windows Servers and Active Directory.
  • Ability to troubleshoot and maintain reliability of services by providing technical support for IT networks.
  • Ability to problem solves. Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives and to make recommendations.
  • Knowledge of capabilities and limitations of alternative computer hardware and software approaches to automation. Ability to assess needs, cost benefits, and requirements for major long-range automatic data processing (ADP) projects. Ability to evaluate effects of changes, additions, or replacement of systems and alternative data processing methods, equipment types, and approaches
  • Demonstrated skill in communicating effectively, both orally and in writing.
  • Skill in customer service by working with customers to assess their needs, providing information or assistance, resolving their problems, and being committed to providing quality products and services.
Education:
  • Bachelor's degree in IT or related field or equivalent experience

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