Help Desk Specialist

4 days ago

Washington, Washington, D.C., United States IntePros Federal Full time
Job Title: Help Desk Specialist

We are seeking a highly motivated and detail-oriented Help Desk Specialist to join our team at IntePros Federal. As a Help Desk Specialist, you will be responsible for providing technical support to our clients, resolving their technical issues, and ensuring that their systems are running smoothly.

Responsibilities:
  • Provide technical support to clients via phone, email, and in-person
  • Resolve technical issues and troubleshoot problems
  • Administer user accounts and email accounts using Active Directory and Microsoft Exchange
  • Configure, deploy, and install desktop hardware and network hardware
  • Monitor and troubleshoot the Department's Automated Message Handling System
  • Measure customer satisfaction using a three-question survey
  • Provide input to the OCIO SDS Daily Operations report
Requirements:
  • Knowledge of ServiceNow and Active Directory
  • Knowledge of Virtual Desktop Infrastructure (VDI)
  • Preferred skills: Support National Security Systems Public Key Infrastructure (NSS PKI) and Intelligence Community PKI (IC-PKI) lifecycle management
  • Security+ certification
What We Offer:
  • Competitive salary
  • Great benefits, including Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account
  • Unlimited training and certification reimbursement

We are an Equal Opportunity Employer/Veterans/Disabled. We participate in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

  • Help Desk Specialist

    3 weeks ago

    Washington, Washington, D.C., United States RightDirection Technology Solutions Full time

    Job Title: Help Desk Tier II Desktop SpecialistCompany: RightDirection Technology Solutions LLCDescription:The Help Desk Tier II Desktop Specialist will provide technical support to the HR Help Desk at the U.S. Department of State in Washington, D.C. This is a full-time, on-site position with standard office hours. The successful candidate will be...

  • Help Desk Specialist

    3 weeks ago

    Washington, Washington, D.C., United States JASINT Full time

    Job Title: Help Desk SpecialistJob Summary:We are seeking a highly skilled Help Desk Specialist to join our team at JASINT. As a Help Desk Specialist, you will be responsible for providing top-notch technical support to our customers, resolving issues efficiently, and ensuring a positive experience for our users.Key Responsibilities:Triage new Help Desk...

  • Help Desk Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Marathon TS Full time

    Job Title: Help Desk SpecialistWe are seeking a highly skilled Help Desk Specialist to join our team at Marathon TS. As a Help Desk Specialist, you will be responsible for providing technical support to our clients and ensuring that their IT needs are met.Key Responsibilities:Provide technical support to clients via phone, email, and chatTroubleshoot and...

  • Help Desk Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Global TechPro Full time

    Job Title: Help Desk SpecialistWe are seeking a dedicated and skilled Help Desk Specialist to provide technical assistance and support to users of the ARTIS system. This role involves troubleshooting user issues, assisting with system access, and ensuring seamless operation of the ARTIS application.Key Responsibilities:Provide Tier 1 and Tier 2 technical...

  • Help Desk Specialist

    4 days ago

    Washington, Washington, D.C., United States ProSphere Tek Full time

    Job Title: Help Desk SpecialistProSphere Tek is seeking a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner.Key Responsibilities:Manage user accounts, applications, and asset...

  • Help Desk Specialist

    1 week ago

    Washington, Washington, D.C., United States SAIC Full time

    Job Title: Help Desk SpecialistWe are seeking a skilled and experienced Help Desk Specialist to provide technical support to our users. The ideal candidate will have a strong background in IT service delivery and be able to troubleshoot complex technical issues.Key Responsibilities:Provide Tier II help desk support to users unable to resolve technical...

  • Help Desk Specialist

    3 weeks ago

    Washington, Washington, D.C., United States AHU Technologies Inc Full time

    Job SummaryWe are seeking a skilled Help Desk Specialist to join our team at AHU Technologies Inc. As a Help Desk Specialist, you will be responsible for providing technical support to end-users, troubleshooting and resolving technical issues, and ensuring a timely resolution to problems.Key ResponsibilitiesTechnical Support: Provide technical support to...

  • Help Desk Specialist

    3 weeks ago

    Washington, Washington, D.C., United States General Dynamics Information Technology Full time

    Job Summary:We are seeking a highly skilled Help Desk Specialist to join our team at General Dynamics Information Technology. As a Help Desk Specialist, you will provide technical support and customer service to our clients, utilizing your expertise in troubleshooting and resolving technical issues.Key Responsibilities:Provide user support and customer...

  • Help Desk Specialist

    4 weeks ago

    Washington, Washington, D.C., United States ProSphere Full time

    Job SummaryProSphere is seeking a skilled Help Desk Specialist to join our team. As a Help Desk Specialist, you will be responsible for providing technical support to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner.Key ResponsibilitiesManage user accounts, applications, and asset tracking to ensure timely and...

  • Help Desk Specialist

    3 weeks ago

    Washington, Washington, D.C., United States SAIC Full time

    Job SummaryWe are seeking a skilled and experienced Help Desk Specialist to provide technical support to our users. The ideal candidate will have a strong background in IT service delivery and be able to troubleshoot complex technical issues.Key ResponsibilitiesProvide Tier II help desk support to users unable to resolve technical issuesAcquire and maintain...

  • Help Desk Technical Support Specialist

    3 weeks ago

    Washington, Washington, D.C., United States Prolim Global Full time

    Job Title: Help Desk Technical Support SpecialistWe are seeking a skilled Help Desk Technical Support Specialist to join our team at Prolim Global. As a Help Desk Technical Support Specialist, you will be responsible for resolving technical problems and answering queries by telephone in support of internal and/or outside customer computer hardware, software,...

  • Help Desk Specialist

    2 weeks ago

    Washington, Washington, D.C., United States Hartwig Staffing Full time

    Job OpportunityHartwig Staffing is partnering with a company in Washington D.C. to fill a contract Help Desk Specialist position. This on-site role offers a competitive hourly rate of up to $35.Requirements:Associate degree with 5+ years of relevant experience.Proven experience with ServiceNow ticketing system.Flexibility to support a rotating 24/7...

  • Help Desk Support Specialist

    3 weeks ago

    Washington, Washington, D.C., United States Smarthost Design Technologies, LLC Full time

    About the RoleSmarthost Design Technologies, LLC is seeking a skilled Help Desk Support professional to join our team. As a Help Desk Support Specialist, you will be the primary point of contact for customers seeking technical assistance, providing timely and effective solutions to their IT-related issues.Key ResponsibilitiesProvide technical support to...

  • Help Desk Specialist

    3 weeks ago

    Washington, Washington, D.C., United States Morph Enterprise Full time

    Job DescriptionMorph Enterprise is seeking a skilled Help Desk Specialist to provide technical assistance to our computer system users. As a key member of our IT team, you will be responsible for identifying, researching, and resolving technical problems in a timely and efficient manner.Responsibilities:Provide technical support to users via phone, email,...

  • Help Desk Specialist

    3 weeks ago

    Washington, Washington, D.C., United States Progression, Inc. Full time

    Help Desk Tier I (Call Center)Job Summary:We are seeking an experienced Help Desk Tier I professional to join our team at Progression, Inc. in Washington, DC. As a Help Desk Tier I, you will be responsible for providing technical support to customers via phone, email, and chat. You will also be responsible for documenting and tracking customer issues,...

  • Help Desk Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States SAIC Full time

    Job SummaryWe are seeking an experienced and motivated Help Desk Support Specialist to provide technical support to users with complex IT issues.Key ResponsibilitiesProvide Tier II help desk support to users unable to resolve technical issues at the Tier 1 level.Develop creative solutions to customer problems to ensure customer satisfaction and...

  • Help Desk Support Specialist

    3 weeks ago

    Washington, Washington, D.C., United States SAIC Full time

    Job SummaryWe are seeking an experienced and motivated Help Desk Support Specialist to provide technical support to users with complex IT issues.Key ResponsibilitiesProvide Tier II help desk support to users unable to resolve technical issues at the Tier 1 level.Offer creative solutions to customer problems to ensure customer satisfaction and...

  • Help Desk Support Specialist

    4 weeks ago

    Washington, Washington, D.C., United States ST2 ManTech Advanced Systems Intl Full time

    Secure Our Nation, Ignite Your FutureAt ST2 ManTech Advanced Systems Intl, we're seeking a motivated and customer-oriented Help Desk Support Specialist to join our team in the DMV area. This role is an excellent opportunity to work with a diverse team and contribute to the success of our organization.Key Responsibilities:Provide initial technical assistance...

  • Help Desk Support Specialist

    6 days ago

    Washington, Washington, D.C., United States ManTech Full time

    Secure Our Nation, Ignite Your FutureBecome an integral part of a diverse team while working at an industry-leading organization where our employees come first. At ManTech International, you'll help protect our national security while working on innovative projects that offer opportunities for advancement.About the RoleWe are seeking a motivated, career- and...

  • Help Desk Support Specialist

    4 days ago

    Washington, Washington, D.C., United States Bart & Associates Full time

    Bart & Associates is seeking a skilled Help Desk Specialist to support a federal government client in a critical mission.This role offers a unique opportunity to work with a talented team and contribute to a significant project.Key Responsibilities:Provide technical support to clients via phone, email, or chatResolve hardware and software issues in a timely...