Help Desk Specialist

4 weeks ago

Washington, Washington, D.C., United States ProSphere Tek Full time
{"Job Title": "Help Desk Specialist", "Job Description": "Job Summary

We are seeking a highly skilled Help Desk Specialist to join our team. The successful candidate will provide technical support and assistance to our customers, ensuring timely and accurate resolution of issues.

Key Responsibilities
  • Manage user accounts, applications, and ticketing systems.
  • Provide technical support and assistance to customers.
  • Conduct component-level diagnostics and troubleshoot issues.
  • Assist in the use of clinical business software and operating systems.
  • Support program-level Service Desk functions, including evaluating, processing, and resolving trouble tickets.
  • Communicate and collaborate with external organizations regarding issue resolution.
  • Reproduce, analyze, and report valid problem defects.
  • Provide detailed trend analysis and reporting of triaged and resolution activities.
  • Responsible for user account provision processing and troubleshooting.
Requirements
  • Bachelor's degree in Computer Science, Electronics Engineering, or other engineering or technical discipline.
  • Minimum of 4 years of previous Help Desk experience.
  • Experience with ServiceNow ticketing system.
  • Possess knowledge of workstation administration and imaging.
  • Basic network support experience, including account administration in Active Directory environment.
  • Ability to work in high-stress environments and possess exceptional interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Excellent planning and time management skills.
  • Flexibility in hours of operation.
  • Proficient in computer technology and Microsoft Office applications.
Company Benefits

Our company offers a competitive total compensation package, including paid leave, and options for employer-sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance. Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses. The company-sponsored 401(k) retirement plan has an employer contribution match that is immediately vested.

EEO Commitment

We are committed to promoting equal employment opportunities. All personnel decisions, including recruiting, hiring, training, promotion, compensation, benefits, and termination, are made without regard to race, color, religion, age, sex, sexual orientation, pregnancy, gender identity, genetic information, national origin, citizenship status, veteran status, protected veteran status, disability, or any other characteristic protected by applicable federal, state, or local law.

"}

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