Account Manager

3 weeks ago

Framingham, United States Eppendorf Full time
Your challenges

Outreach, Prospecting, and Qualifying Leads on day-to-day basis, and you will be actively mentored and trained for career growth if desired with real-time experiences.

Responsibilities:

  • Prospecting: 80% of the job will be prospecting and filling in the sales funnel with qualified leads.

  • CRM Management: Actively updating client and lead records within the CRM Software

  • Account Growth: Actively identify opportunities for account expansion and upselling of our SaaS solutions. Similar to an SDR (Sales Development Representative) the AM will be tasked with outreach, prospecting, and qualifying leads.

  • Client Support: Act as a reliable point of contact for client inquiries, issues, and escalations, ensuring prompt and effective resolution and handoff to KAM or CSS.

  • Product Knowledge: Develop a deep understanding of our eLabNext products and services to provide clients with expert guidance and support as needed.

  • Account Planning: Collaborate with the Account Executive and Key Account Manager to create account-specific strategies and plans. For example, using SalesNav to infiltrate a large institution one person, and one lab at a time.

  • Reporting: Provide regular reports on account health, revenue forecasts, and progress toward growth objectives.

  • Client Relationship Management: 1-year actively build and maintain strong, long-lasting relationships with existing clients.[ES5]

Day-to-Day Tasks:

  • Active Lead Generation (Outreach & Prospecting) or prospecting, using online tools (such as SciLeads, Sales Navigator, 6th Sense), general search engines, and within account referrals to pass on to KAMs, AEs and Marketing Department for nurture.

  • Provision Calls (Qualifying): set up calls with leads (15-minutes),to qualify and identify the pain points and opportunities within the account, and pass it on to KAMs/AEs with cohesive intel (see document for questions).

  • Check-Ins: Conduct regular check-ins and meetings with existing clients to understand their evolving needs. Address client inquiries, concerns, and issues promptly and professionally and be a reliable liaison for CS/TS Department.

    • Maintain accurate records of client interactions and account status.

  • Scoping:

    • Collaborate with marketing to conduct quick surveys to better understand accounts/customers.

    • Identify opportunities for upselling or cross-selling additional products or services and pass it over to KAM

    • Collaborate with the Account Executive and Key Account Manager to create account-specific strategies based on continuous account listening.

  • Stay updated on industry trends and our product offerings to better service our customers.

  • Prepare and deliver presentations or product demonstrations to clients.

  • Supporting KAMs in local events.

Your expertise

  • Background:

    • Bachelor's degree in a life science or technical field (e.g., biology, chemistry, computer science).

    • Experience in Biotech SaaS is preferred.

  • Skills:

    • Very Strong verbal and written communication

    • Exceptional problem-solving skills.

    • Exceptional interpersonal skills.

    • Strong software aptitude

    • Punctual, responsible with strong task ownership.

  • Strong aptitude to recognizing sales opportunities.

    • Technical aptitude and the ability to understand complex software solutions and interdependent solutions.

    • Analytical mindset to assess account performance and identify growth opportunities.

    • Proficient in using CRM software and office productivity tools such as ClickUp.

    • Experience in account management or customer relationship roles is preferred, preferably in the biotech or SaaS industry.

    • SMART and Agile Project Management Techniques

Your benefits at Eppendorf

  • Competitive total rewards package including health, financial, and education benefits

  • Innovative and Collaborative corporate culture

  • Contribute to improving the human living condition

  • Direct impact on business

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