![West Shore](https://media.trabajo.org/img/noimg.jpg)
Appointment Coordinator Team Lead
4 weeks ago
We are on a mission to do something that has never been done before - to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2023 Top Workplaces USA award as one of the nation's top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits.
As an Appointment Coordinator Team Lead at West Shore Home® , you will contribute to our mission of Bringing Happiness to Every Home® by overseeing a team of Appointment Coordinators and taking ownership of Confirmation results for specified regions. You will report directly to the Confirmation Manager and work closely with the Inside Sales team.
What You'll ContributeIn this role, you can expect to:
- Coach and develop new Appointment Coordinators after initial new hire training
- Maintain all performance KPI's of specific regions, and partner with Inside Sales and regional leadership to drive sustained improvement
- Monitor employee performance and identify improvement opportunities using call evaluation sheets
- Partner with the local Sales Leaders within your Region to maximize calendar efficiencies
- Meet and maintain key metrics by organizing dedicated daily/weekly/monthly duties for all members of your team
- Experience in a sales-focused customer service environment
- Passion for coaching employees to support personal and professional growth
- Demonstrated reliability, near-perfect attendance, and good corporate citizenship
- Knowledge of scripting, call techniques, and KPIs
We've got you covered with:
- Multiple health insurance options (medical, dental, vision, accident, life, critical illness, and short- and long-term disability)
- 401K retirement plan with company match
- Paid holidays and paid time off (PTO)
- Continued training & leadership development opportunities
- Unlimited professional and personal growth potential
- Schedule: Exempt role with standard hours from 11:30AM-8:00PM
- Location: Mechanicsburg, PA (On-Site)
- Seniority Level: Associate
Why Work at West Shore Home?
We are on a mission to do something that has never been done before - to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2023 Top Workplaces USA award as one of the nation's top employers, as well as distinct recognition in the following categories: Leadership, Purpose & Values, and Compensation & Benefits.
We operate at our best when every employee works to achieve their individual potential. To facilitate this, West Shore Home actively invests in our people by providing the structure and support to challenge you as you grow professionally and offering tools to achieve personal satisfaction. If you are looking to unlock your potential and find out what you are truly capable of, there is no better place to do so.
Our Growth Story What started as a local window & door replacement company in a small Pennsylvania suburb has grown into a technology-enabled home improvement powerhouse with over 2,500 employees across 16+ states. With continued national expansion plans, we have committed ourselves to staying true to our roots with a customer-first mindset and an employee-centric culture. While we come from different backgrounds and experiences, we are aligned by our values and are driven by a common goal - becoming America's Most Admired Home Remodeling Brand®.
It is the policy of West Shore Home to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. All employees are subject to a pre-employment screening process including a background check and drug screen. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. If you require reasonable accommodation in completing the application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to your recruiter.
-
Appointment Coordinator
2 days ago
Mechanicsburg, United States West Shore Home Full timeWe are on a mission to do something that has never been done before - to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2024 Top Workplaces USA award as one of...
-
Appointment Coordinator
4 days ago
Mechanicsburg, United States West Shore Full timeWe are on a mission to do something that has never been done before - to build the first nationwide home remodeling brand. That requires a high level of imagination, commitment, and determination from people who take extreme ownership of their circumstances. We are proud that our commitment to culture has earned us the 2024 Top Workplaces USA award as one of...
-
Automotive Appointment Coordinator
1 week ago
Mechanicsburg, Pennsylvania, United States Bobby Rahal Automotive Group Full timeABOUT THE AUTOMOTIVE APPOINTMENT COORDINATOR ROLE In this position, most of your day is spent talking to clients on the phone or through emails. Your role is not to diagnose their vehicle, but to actively listen and identify their primary concern so you can schedule the appropriate appointment. You follow our scheduling procedure by checking for open...
-
Appointment Coordinator
4 weeks ago
Mechanicsburg, United States West Shore Home Full timeAs an Appointment Coordinator at West Shore Home®, you will contribute to this mission by confirming appointments and finalizing staffing of the Sales schedules for Design Consultants and Sales Managers. **In this role, you can expect to**: - Kick off your Inside Sales career in our four-week training program led by our Training & Development team - Issue...
-
Appointment Coordinator
2 days ago
Mechanicsburg, United States West Shore Home Full timeAs an Appointment Coordinator at West Shore Home®, you will contribute to this mission by confirming appointments and finalizing staffing of the Sales schedules for Design Consultants and Sales Managers. **In this role, you can expect to**: - Kick off your Inside Sales career in our four-week training program led by our Training & Development team - Issue...
-
Appointment Coordinator
1 week ago
Mechanicsburg, United States Bobby Rahal Automotive Group - Mechanicsburg Full timeABOUT THE AUTOMOTIVE SERVICE COORDINATOR ROLE In this position, most of your day is spent talking to clients on the phone or through emails. Your role is not to diagnose their vehicle, but to actively listen and identify their primary concern so you can schedule the appropriate appointment. You follow our scheduling procedure by checking for open recalls,...
-
Automotive Appointment Coordinator
1 week ago
Mechanicsburg, United States Bobby Rahal Automotive Group Full timeABOUT THE AUTOMOTIVE SERVICE COORDINATOR ROLE In this position, most of your day is spent talking to clients on the phone or through emails. Your role is not to diagnose their vehicle, but to actively listen and identify their primary concern so you can schedule the appropriate appointment. You follow our scheduling procedure by checking for open recalls,...
-
Team Lead
2 weeks ago
Mechanicsburg, United States Arkview Recovery Center Full timeWe are looking for a Team Lead for our amazing team of Addiction Recovery Technicians as we grow our new inpatient substance use treatment center. Addiction Recovery Technicians provide an invaluable service to our clients by keeping the facility safe and welcoming. The Team Lead will not only work as an Addiction Recovery Technician, but will help manage...
-
Specialized Laboratory Test Coordinator and
7 days ago
Mechanicsburg, United States Burick Center for Health & Wellness Full time**Job description**: **Unlock Your Potential: Specialized Laboratory Test Coordinator and Internal Team Concierge Wanted for Thriving Concierge Medical Center.** Looking to elevate your career in a unique healthcare setting? Join us and be part of a visionary team committed to transforming patient experiences through 5-star hospitality and premium care with...
-
Group Coordinator Lead
4 weeks ago
Mechanicsburg, Pennsylvania, United States DPDHL Full timeDHL Supply Chain is HiringAt DHL, you will play a part in one of the world's most essential industries. As the world's leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join...
-
Group Coordinator Lead
3 weeks ago
Mechanicsburg, Pennsylvania, United States DPDHL Full timeDHL Supply Chain is HiringAt DHL, you will play a part in one of the world's most essential industries. As the world's leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time to join...
-
Medical Coordinator
4 weeks ago
Mechanicsburg, United States Insight Global Full timeRequirements: Bachelor’s degree in nursingPossession of active registered nurse license without disciplinary infractions by board of nursingTwo plus years of nursing experience preferably in a pediatric or group home settingCertification to provide training, oversight, and monitoring for medication administration certification by direct care personnel, as...
-
Medical Coordinator
3 weeks ago
Mechanicsburg, United States Insight Global Full timeRequirements: Bachelor’s degree in nursingPossession of active registered nurse license without disciplinary infractions by board of nursingTwo plus years of nursing experience preferably in a pediatric or group home settingCertification to provide training, oversight, and monitoring for medication administration certification by direct care personnel, as...
-
Revenue Scheduling Coordinator
1 month ago
Mechanicsburg, United States West Shore Home Full timeAs our nationwide growth accelerates, our Inside Operations team in Mechanicsburg, PA plays a key role in driving forward our mission of Bringing Happiness to Every Home by taking an aggressive approach to schedule jobs and optimize resources to meet revenue targets across all branches. As a Scheduling Coordinator at West Shore Home, you will contribute to...
-
Revenue Scheduling Coordinator
3 weeks ago
Mechanicsburg, United States West Shore Home Full timeAs our nationwide growth accelerates, our Inside Operations team in Mechanicsburg, PA plays a key role in driving forward our mission of Bringing Happiness to Every Home by taking an aggressive approach to schedule jobs and optimize resources to meet revenue targets across all branches. As a Scheduling Coordinator at West Shore Home, you will contribute to...
-
Bridge Inspection Team Lead
1 week ago
Mechanicsburg, United States Larson Design Group Full timeJob DescriptionJob DescriptionAbout UsLarson Design Group (LDG) is an award-winning, employee-owned Architecture, Engineering, and Consulting Firm. Guided by our core values, we’re expanding our team, opening new offices, and adding new offerings to provide responsive, innovative solutions to clients nationwide. Being 100% employee-owned directly...
-
Team Lead, Configuration Services
1 week ago
Mechanicsburg, United States Pierson Computing Connection, inc. Full timePierson Computing Connection, Inc. (Pierson), a rapidly growing, woman-owned technology logistics company with career-growth opportunities, needs a full-time Team Lead to support our configuration projects. **Location** 10 Long Lane, Mechanicsburg, PA 17050. **Salary/Wages** $20.44 to $23/hour **Job Summary** The Team Lead, Configuration Services,...
-
Patient Care Coordinator
1 month ago
Mechanicsburg, United States Laurel Life Full timeJob Title: Patient Care Coordinator FLSA: Non-Exempt Reports To: Supervisor, Patient Care Coordinator Department: Outpatient Summary: The Patient Care Coordinator is responsible for greeting visitors and patients; determining the reason for the visit; securing patient information and signatures on required documents; scheduling appointments; and...
-
Group Coordinator Lead
2 months ago
Mechanicsburg, United States DHL Full time**DHL Supply Chain is Hiring!** At DHL, you will play a part in one of the world’s most essential industries. As the world’s leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time...
-
Group Coordinator Lead
2 days ago
Mechanicsburg, United States DHL Full time**DHL Supply Chain is Hiring!** At DHL, you will play a part in one of the world’s most essential industries. As the world’s leading contract logistics provider, we believe in doing the right thing, growing together, and delivering the difference. At DHL, you have a voice that matters and can make an impact that lasts. There has never been a better time...