Patient Care Coordinator
3 weeks ago
Job Title: Patient Care Coordinator
FLSA: Non-Exempt
Reports To: Supervisor, Patient Care Coordinator
Department: Outpatient
Summary:
The Patient Care Coordinator is responsible for greeting visitors and patients; determining the reason for the visit; securing patient information and signatures on required documents; scheduling appointments; and establishing methods of payment for services. This person also asks, receives, and accounts for payments, handles incoming calls, and performs other office duties as directed. This position requires confidential handling of clinical and protected health information and high levels of organization, interpersonal skills, and professional attire.
The Patient Care Coordinator contributes to customer satisfaction at Laurel Life. By properly handling the registration procedures, this person sets the stage for a smoothly executed patient experience. This person interacts directly with patients, visitors, management, counseling, and medical staff. The position contributes to meeting budget goals, which impacts both delivery of essential services and achieving the Mission.
In addition to the details and requirements for the employee listed below, Laurel Life expects the employee to be committed to incorporating principles of trauma-informed care in all areas of service delivery. Commitment to these principles in trauma treatment will be required through attendance in training and the use of identified evidence-based practices. Trauma-informed care includes cultural sensitivity and emphasizes a safe and respectful environment for all clients and staff.
Duties and Responsibilities:
The Patient Care Coordinator should be prepared to perform the following duties and responsibilities:
- Customer Care answer the telephone, take messages, greet the public, answer inquiries in a professional manner and transfer to the appropriate staff when necessary.
- Greets visitors and patients in a friendly, competent, professional, and informed manner. Use the following routine to greet and verify address, phone & insurance
- Welcome to Laurel Life. We have your address as ?????
- Phone number as ???..?
- And, may I see your insurance card??
- Assist with completing paperwork and by answering or seeking answers to questions they may have.
- Eases any concerns or distress patients may exhibit.
- Determines the patient's method of payment and secures insurance information, as needed.
- Record changes in insurance coverage, when necessary.
- Ensure each card is scanned into the software
- Communicate with billing staff regarding the change.
- Asks, receives, and accounts for payments. Collect and accurately record monies due from the individuals we serve, including amounts required for co-pay, co-insurance, or deductible. Record payments accurately and store cash securely.
- Complies with HIPAA and other regulations and requirements. Efficient and accurate record-keeping of details related to individuals seeking counseling services.
- Accurate data entry of protected health information
- Maintain organized and complete health files.
- Data entry for services required by the agency.
- Contacts referral sources and/or families to schedule an intake.
- Check Medical Assistance eligibility every day.
- Answers and redirects incoming calls, as appropriate.
- Ensures smooth patient flow at the front desk by checking patients in and out, ensuring all forms are completed, and collecting payment;
- Marks appointment statuses appropriately dependent on clinic flow and calls patients daily to confirm, cancel, or reschedule appointments;
- Registers patients in EHR software and obtains required documentation;
- Verifies patients' insurances (EVS eligibility verification services); collects payments for visits and issues receipts to the patient; print patient insurance log from EHR; double checks co-pay logs
- Complies with agency policies and state and federal regulations governing confidential information, including HIPAA.
- Coordinates with psychiatrist and OP supervisor on medication management questions, psychiatric scheduling and authorization of medication management refills.
- Prepares deposits and review with supervisor. Take deposits to the bank or designated staff.
- Fax or mail Care Coordination's
- Scanning records, paperwork, intake packets into the EHR system
- Prepping for doctor day ? pulling charts, checking consents for update, setting up the doctor room with charts, preparing billing sheets and paperwork that needs reviewed/signed by patients, prepare paperwork for the doctor to sign, assure medication prescription pads are available to the doctor (of note, assure proper supply at all times in the office)
- Assist OP supervisor in tracking treatment plans per therapist into a spreadsheet.
- Operate several types of standard office equipment, including: word processor, copying machine, fax machine, and computer. Order and requisition all office supplies.
- Demonstrates commitment to
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