Current jobs related to Computer Help Desk Operator - Albuquerque - Kaztronix

  • IT Support and Help Desk for Managed Services

    4 weeks ago

    Albuquerque, United States Computer Corner - Albuquerque Full time $20 - $30

    Job DescriptionJob DescriptionIdeal for Experienced Tech Problem-Solvers Who Crave a Lively Office EnvironmentSTART DATE: Monday, September 23, 2024COMPENSATION: $20-30/hr - Non-Exempt Position ($40K to $60K per year Equivalent) - Non-Exempt Position ($20-$30/hr Equivalent)Depending on Experience$40K for 2+ Years of Tier 1 MSP Experience$50K+ for 2+ Years of...

  • Help Desk Supervisor

    1 week ago

    Albuquerque, New Mexico, United States Santa Ana Star Casino Full time

    Job SummaryUnder the general direction of the Director of Information Technology and the IT Manager, the Help Desk Supervisor leads the IT Helpdesk Team in day-to-day support, configuration, and maintenance of enterprise applications, databases, smartphones, and PC desktop systems.Key ResponsibilitiesOversee, monitor, and supervise the IT Help Desk...

  • Help Desk Supervisor

    2 days ago

    Albuquerque, New Mexico, United States Santa Ana Star Casino Full time

    Job Summary:Under the general direction of the Director of Information Technology and the IT Manager, the Help Desk Supervisor leads the IT Helpdesk Team in day-to-day support, configuration, and maintenance of enterprise applications, databases, smartphones, and PC desktop systems.Key Responsibilities:Oversees, monitors, and supervises the IT Help Desk...

  • Help Desk Technician II

    11 hours ago

    Albuquerque, New Mexico, United States Sandia Resort & Casino Full time

    Job SummaryWe are seeking a highly skilled Help Desk Technician II to join our team at Sandia Resort & Casino. As a key member of our IT department, you will provide technical support and assistance to our employees and guests, ensuring that our computer systems and networks are running smoothly and efficiently.Key ResponsibilitiesProvide technical support...

  • Computer Operator

    4 months ago

    Albuquerque, United States Leidos Full time

    Description Computer Operator to support an IT program for The Centers for Medicaid and Medicare Services Internal Service Desk. The service desk consists of a centralized service desk and related roles tied to specific networking/telecom functions. The centralized service desk is the entry point and owner of first tiers of support (based on Information...

  • Help Desk Technician

    3 days ago

    Albuquerque, New Mexico, United States SUMMIT Electric Supply Full time

    Job Title: Help Desk Tech IJoin Summit Electric Supply, a leading electrical distributor, as a Help Desk Tech I. In this role, you will serve as the central point of contact for associates regarding questions, requests, or problems related to IT services.Key Responsibilities:Act as the first point of contact for customers to respond to phone and electronic...

  • Help Desk Technician

    4 days ago

    Albuquerque, New Mexico, United States SUMMIT Electric Supply Full time

    Job Title: Help Desk Tech IAt Summit Electric Supply, we are seeking a highly skilled and motivated Help Desk Tech I to join our team. As a Help Desk Tech I, you will be responsible for providing exceptional customer service and technical support to our associates and customers.Key Responsibilities:Act as the first point of contact for customers and...

  • Help Desk Technician

    5 days ago

    Albuquerque, New Mexico, United States SUMMIT Electric Supply Full time

    Job Title: Help Desk Tech ICompany Description:Summit Electric Supply is a leading electrical distributor that has been at the forefront of innovative changes in the electrical industry for over 40 years. With a strong commitment to customer service and a drive to excel, we provide our employees with the tools they need to succeed in a dynamic and growing...

  • Help Desk Technician

    1 week ago

    Albuquerque, New Mexico, United States SUMMIT Electric Supply Full time

    Job SummarySummit Electric Supply is seeking a skilled IT Help Desk Technician to join our team. As a central point of contact for all associates, you will be responsible for responding to questions, requests, and problems related to IT services.Key ResponsibilitiesProvide exceptional customer service while ensuring the maintenance and development of...

  • Help Desk Support Specialist

    2 weeks ago

    Albuquerque, New Mexico, United States Summit Electric Supply Full time

    Job SummaryThe IT Help Desk Technician will serve as the primary point of contact for associates seeking assistance with IT-related issues. This role requires a strong understanding of common IT concepts and procedures.Key ResponsibilitiesProvide timely and effective support to associates via phone and electronic requests.Escalate complex issues to senior...

  • Front Desk Operations Manager

    3 weeks ago

    Albuquerque, New Mexico, United States La Quinta Inn & Suites Albuquerque West Full time

    Job Summary: We are seeking a highly motivated and experienced Front Desk Manager to join our team at La Quinta Inn & Suites Albuquerque West. As a key member of our administrative team, you will be responsible for overseeing the day-to-day operations of the front desk, ensuring exceptional customer service, and driving operational efficiency.Key...

  • Front Desk Operations Manager

    6 days ago

    Albuquerque, New Mexico, United States La Quinta Inn & Suites Albuquerque West Full time

    Front Desk Manager Job DescriptionWe are seeking a highly motivated and experienced Front Desk Manager to join our team at La Quinta Inn & Suites Albuquerque West. As a key member of our administrative team, you will be responsible for managing the front desk operations, ensuring exceptional customer service, and contributing to the overall success of our...

  • Front Desk Operations Manager

    7 days ago

    Albuquerque, New Mexico, United States La Quinta Inn & Suites Albuquerque West Full time

    Front Desk Manager OpportunityWe are seeking a highly motivated leader to join our team as a Front Desk Manager at La Quinta Inn & Suites Albuquerque West. As a key member of our administrative team, you will play a vital role in ensuring the smooth operation of our front office.Responsibilities:Manage and supervise the Front Desk team, providing guidance...

  • Front Desk Operations Manager

    2 weeks ago

    Albuquerque, New Mexico, United States La Quinta Inn & Suites Albuquerque West Full time

    Front Desk Manager OpportunityWe are seeking a highly motivated and organized Front Desk Manager to join our team at La Quinta Inn & Suites Albuquerque West. As a key member of our administrative team, you will be responsible for managing the front desk operations, ensuring seamless guest experiences, and contributing to the hotel's overall success.Key...

  • IT Support Specialist

    4 days ago

    Albuquerque, New Mexico, United States Computer Corner - Albuquerque Full time

    Job Title: IT Support and Help Desk for Managed ServicesWe are seeking an experienced IT Support Specialist to join our team at Computer Corner - Albuquerque. As a key member of our Managed Services team, you will be responsible for providing top-notch technical support to our clients, ensuring their technology systems operate smoothly and efficiently.Job...

  • Front Desk Agent

    2 months ago

    Albuquerque, United States Total Management Systems Full time

    Job DescriptionJob DescriptionDo you enjoy welcoming, helping and meeting new people? Do you have an interest in the hotel industry or gaining Marriott experience? The Fairfield Inn Airport is looking for a Front Desk Agent to join the team. By working for this hotel, you will be managed by Total Management Systems, a growing organization operating ten...

  • Front Desk Representative

    3 weeks ago

    Albuquerque, New Mexico, United States Spirehotels Full time

    Job Summary:We are seeking a highly skilled and customer-focused Front Desk Representative to join our team at Spire Hospitality. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless experience for all visitors.Key Responsibilities:Greet guests...

  • Front Desk Admin

    1 month ago

    Albuquerque, United States Sabio Systems Full time

    For the second year in a row, Sabio Systems has been recognized by Forbes Magazine as one of the Top 50 Best Professional Recruiting Firms in America! This year we climbed a couple of spots to #48 in the country! (link removed) Position: Front Desk Administrator Location: Medical Center Eye Clinic - Albuquerque, NM Employment Type: Temp-to-Hire/ 30 34...

  • Computer Support Specialist

    2 weeks ago

    Albuquerque, New Mexico, United States Leidos Full time

    Job SummaryWe are seeking a skilled Computer Support Specialist to join our team at Leidos. As a key member of our IT service desk, you will provide top-notch technical support to our customers, ensuring their computer systems and software are running smoothly and efficiently.Key ResponsibilitiesTechnical SupportProvide comprehensive phone and email support...

  • Front Desk Admin

    4 weeks ago

    Albuquerque, United States Sabio Systems Full time

    For the second year in a row, Sabio Systems has been recognized by Forbes Magazine as one of the Top 50 Best Professional Recruiting Firms in America! This year we climbed a couple of spots to #48 in the country! (link removed) Position: Front Desk Administrator Location: Medical Center Eye Clinic - Albuquerque, NM Employment Type: Temp-to-Hire/ 30 34...

Computer Help Desk Operator

4 months ago

Albuquerque, United States Kaztronix Full time

A Global Government Contracting Company is seeking a Computer Help Desk Operator to join their team in Albuquerque, NM.
In general, the position is responsible for providing computer operations services necessary to support batch production schedules of the ALECS and Service Desk functions of the TIERS applications, and for monitoring the environment and performance of the ALECS and TIERS production systems using the provided systems, processes, and tools. Work is performed in 24/7environment at the Albuquerque Data Center during the third shift and weekends. Third shift work week is Sunday through Thursday 12am- 8am.

Day to Day Work Responsibilities:

  • Monitor and run z/OS operating systems using the z/OS master console. This includes monitoring online systems, CICS and TSO, running batch systems including restart/rerun procedures, performing scheduled work, and reporting and logging all batch production failures.
  • Provide first line support for network troubleshooting, monitoring, and reporting. Follow problem monitoring and escalation procedures.
  • Perform daily system checks.
  • Execute the ALECS batch schedules daily (may set or revise schedules as requested)
  • Observes equipment and console control panels to detect operator messages, error indicators, faulty output, or machine stoppage.
  • Restart jobs as directed.
  • Document and communicate problems and issues that occur during the support hours in accordance with the defined procedures.
  • Review, troubleshoot, and respond to events reflected in various management tools.
  • Monitor the TIERS environment (i.e., up/down/alerts) and performance i.e., storage capacity and utilization)
  • Escalate issues involving performance of the operating environment.
  • Perform "touch labor " maintenance functions as requested / scheduled through Work Orders and/or Incident Tickets to perform changes and installations per documented specifications (i.e., cable changes, rack mount components, verify operational, and escort 3 party hardware technicians)
  • Coordinate efforts with other work centers and personnel to resolve incidents or events related to systems and supporting infrastructure.
  • Supports additional customer systems and environments as required.
  • Perform help desk/call center tasks.
  • May perform clerical work incidental to operations such as labeling tape containers, maintaining production records, replenishing stock items, and distributing output materials.
Qualifications

Basic Qualifications:
  • High school diploma/equivalent and minimum 2 years' experience
  • Must have experience with a batch job scheduling package.
  • Experience working in a mission critical, 24/7 environment.
  • Experience working with a network monitoring tool.
  • Understanding of principles, practices, and administration of technical data center related issues
  • Experience using a problem ticketing system.
  • Commitment to customer service excellence and teamwork
  • Self-motivated, willing to jump in and take initiative when problems or issues arise without being prompted.
  • Excellent communication and listening skills.
Desired Qualifications:
  • Experience with the following monitoring/ticketing tools:
  • Telecommunication Virtual Contact Center (VCC)
  • Remedy OnDemand (RoD)
  • ServiceNow (SNOW)
  • ptare, Nagios, and Wily monitoring tools
  • Experience with IBM mainframe - z/OS
  • CA-7, CA-11, CA-1.
  • Telecommunication Virtual Contact Center (VCC)

Kaztronix is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, age, religion, disability, veteran status or any other consideration made unlawful by federal, state or local laws. In addition, all human resource actions in such areas as compensation, employee benefits, transfers, layoffs, training and development are to be administered objectively, without regard to race, color, religion, age, sex, national origin, disability, veteran status or any other consideration made unlawful by federal, state or local laws.

By applying to the position, you acknowledge that your information will be used by Kaztronix in processing your application.