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Help Desk Level 1

1 month ago

Cherry Hill, United States TWO95 International Full time

Title – Help Desk Level 1

Position – Contract (6+ Months)

Location – Cherry Hill, NJ

Rate - $Open (Best Possible

Requirements

Responsibilities:

  • Participate in project planning and scheduling.
  • Ensure assigned project tasks are completed completely and on time.
  • Ensure proper documentation, notification, and escalation of all incidents.
  • Communicate with clients by phone, email, and in person.
  • Troubleshoot and resolve system hardware and software problems.
  • Identify and troubleshoot issues related to routing, switching, Activity Directory, DHCP and DNS.
  • Performs other duties and responsibilities as assigned by the Project Lead.

Required Skills:

  • 3 years related work experience or BS in Information Systems or related field.
  • Must exhibit a clear, friendly, professional phone manner.
  • Must have excellent verbal and written communication skills. This includes the ability to explain technical terminology to non-technical end users.
  • Able to handle multiple assignments with attention to detail.
  • Microsoft Windows Desktop Operating Systems
  • Windows Server, Active Directory, Group Policy, Mac OSX, SMB network equipment.
  • Experience with Microsoft Office 365.
  • Must type a minimum of 40 words per minute.
  • Must have reliable transportation.
  • Must be able to physically lift and move existing and new PC system components.