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Front Desk Supervisor

2 months ago

Cherry Hill, United States AIRE Ancient Baths Full time
Job DescriptionJob Description

The role:

As Front Desk Supervisor, your main responsibility will be to support the Front Desk Manager by coordinating all the reception activities and helping to supervise and assist the team.  The successful candidate will be an energetic team player who has a passion for engaging and assisting high-end clientele.

Key responsibilities:

Client experience

  • Ensure a suitable environment aligned with AIRE's guidelines.
  • Monitor team compliance and resolve client experience issues.
  • Propose and implement experience improvements.
  • Support clients during check-in, check-out, and provide feedback to management.
  • Inform clients about upgrades, services, and treatments, and assign wristbands accordingly.

Management

  • Support VIP and group bookings, ensuring smooth shifts.
  • Coordinate with the Contact Centre.
  • Oversee daily briefings, inventory, and sales.
  • Prepare reports on incidents, improvements, and events for management.

People Management

  • Assist the manager in recruitment, training, and team development.
  • Offer feedback and suggest training for performance improvement.
  • Promote a positive, collaborative team environment.
  • Help plan and supervise daily tasks and coordinate employee rotations.

Requirements

  • 2 years of previous experience within the Hospitality or Wellness sector
  • 1 year of previous experience in team management
  • Previous experience in Front Desk is desired
  • You are fluent in English. Fluency in Catalan is a big plus
  • You are customer-oriented and enjoy communicating with people
  • You are multitasking
  • You are flexible and able to work late shifts and holidays

What we offer

  • Permanent contract
  • AIRE gift experience on your birthday
  • 30% off in all our experiences
  • Be part of an engaged, hard-work, and united team.