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Warranty Administrator

4 months ago

Stockton, United States Aerotek Full time

MUST BE ABLE TO PASS AN EXCEL TEST

  • Accurately coding warranty claims and entering into the appropriate automated system

  • Processing warranty paperwork to ensure documentation and verifying criteria required by factory or distributor

  • Reviewing warranty claims and correcting any errors

  • Maintaining good working relationships with the Service and parts Departments

  • Booking/coding warranty and internal repair orders

  • Reconciling all warranty work orders and working with Accounting to apply payments and credits properly

  • Handle rejected claims according to manufacturer specifications and follow up on outstanding claims.

  • Maintaining all service and customer records as required by the warrantor.

  • Assisting the Service Department in answering phones, writing up work orders, and any other duties as needed

Qualifications required for Warranty Administrator:

  • Excellent Communication and Customer Service skills

  • Computer Literacy and proficiency in relevant software

  • Attention to detail and strong organizational skills

  • Prior experience in warranty administration or related field preferred

  • Experience in Heavy Equipment industry and technical experience a plus

  • Must be able to work in a fast-paced environment and can handle a highly stressed environment

About Aerotek:

We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing® Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.