IT Administrator/Helpdesk Analyst- Hybrid Schedule

1 week ago

Greenbelt, United States Swingtech Consulting Full time

About Swingtech Consulting, Inc.

Swingtech Consulting, Inc. provides technology and management consulting services for the federal, state, and local government. Our team is comprised of skilled, certified consultants that help clients achieve success with effective, created, and rapidly executed solutions. We are a rapidly growing company and are always looking for intelligent and motivated people to join our team.

Swingtech is currently looking for a full time IT administrator/Helpdesk analyst with 4+ years of experience to support internal projects/users in the Greenbelt, MD location and nationwide.

Position Summary: The IT administrator/Helpdesk analyst will work on the Corporate IT Support team to assist users and complete internal IT projects.

Responsibilities:

  • Maintaining, configuring the corporate network (LANs, VLANs, Routers, Firewalls, and Switches)
  • Conduct regular monitoring and reviews of the network logs
  • Maintenance and configuration of Active Directory services, Azure instances, and Domain Controllers
  • Perform maintenance and installation tasks related to Windows servers hosted on premises
  • Create, maintain, and implement detailed documentation and maintain standard operating procedures and maintain the artifacts in a document repository
  • Provide status updates and reports as required for the Network and System Administration, and Engineering Support activities
  • Work collaboratively with other team members and clients to rapidly address, isolate, and resolve issues.
  • Manage support and incident tickets submitted by end-users.
  • Perform system provisioning for new employees being onboarded.

Required Skills and Knowledge:

  • Experience supporting an enterprise network, including LAN, WAN, and SD-WAN technologies based on Cisco hardware (Meraki/ASA Firewalls and Routers) and platform
  • Intermediate knowledge of electrical components and troubleshooting techniques as they relate to business office hardware and infrastructure
  • Intermediate knowledge of LAN/WAN/SD-WAN Network hardware and infrastructure
  • Understanding of Infrastructure, server and network design, configuration, and administration
  • Intermediate knowledge of PowerShell scripting and generating reports with it
  • Intermediate knowledge of M365 services, Intune, Azure Active Directory
  • Understanding of Microsoft Active Directory Administration, Group Policy Management (GPO)
  • Intermediate knowledge of data backup and disaster recovery solutions and systems
  • Advanced knowledge of software troubleshooting principles and techniques
  • Intermediate knowledge of secure engineering practices and frameworks like NIST, CIS, and HIPAA.
  • Intermediate knowledge of configuring SIEMs for monitoring and auditing.
  • JIRA administration knowledge is a plus. 

ELIGIBILITY & QUALIFICATIONS

  • Bachelor's degree in a related discipline
  • Excellent written and verbal communications skills
  • Ability to multitask and function in a fast-paced environment
  • Good to have relevant certifications like
    • CCNA
    • MCSA
    • MCP
    • MCSE
    • CompTIA Network+

COMPANY OFFERINGS:

  • 15 PTO days 
  • 11 paid holidays 
  • Medical Insurance with – 3 options (HSA with $600 Employer Contribution). 
  • Dental Insurance with no age limit orthodonture. 
  • Vision Insurance through EyeMed in and out of network coverage. 
  • Short Term and Long-Term Disability coverage with 100% premium support, 
  • Life insurance and AD&D with 100% premium support 
  • Supplemental Life Insurance 
  • Critical Care and Accident Insurance availability 
  • Pet Insurance through Nationwide 
  • Employee Assistance Program 
  • 401k with enrollment from day one. 4% deferral by company. 
  • $1500 Annual Training Budget 
  • $1500 Referral bonus 
  • Eligibility for annual merit and discretionary bonus 
  • Flexible work arrangements 

Equal Opportunity Employer Minority/Female/Veterans/Disabled 

#IND

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