IT Support Specialist

1 week ago


Greenbelt, Maryland, United States Swingtech Consulting Full time
About Swingtech Consulting

Swingtech Consulting, Inc. offers technology and management consulting services for government agencies. Our team comprises skilled consultants who create and execute effective solutions. We are a rapidly growing company, and we're looking for motivated individuals to join our team.

We are currently seeking a full-time IT Administrator/Helpdesk Analyst with 4+ years of experience to support internal projects/users in the Greenbelt, MD location and nationwide.

Job Summary

The IT Administrator/Helpdesk Analyst will work on the Corporate IT Support team to assist users and complete internal IT projects.

  • Maintain and configure the corporate network (LANs, VLANs, Routers, Firewalls, and Switches)
  • Conduct regular monitoring and reviews of network logs
  • Maintain and configure Active Directory services, Azure instances, and Domain Controllers
  • Perform maintenance and installation tasks related to Windows servers hosted on premises
  • Create and maintain detailed documentation and standard operating procedures
  • Provide status updates and reports for Network and System Administration, and Engineering Support activities
  • Work collaboratively with team members and clients to resolve issues
  • Manage support and incident tickets submitted by end-users
  • Perform system provisioning for new employees
Requirements

We require experience supporting an enterprise network, including LAN, WAN, and SD-WAN technologies. You should have intermediate knowledge of electrical components and troubleshooting techniques, as well as LAN/WAN/SD-WAN network hardware and infrastructure.

You should understand infrastructure, server, and network design, configuration, and administration. Experience with PowerShell scripting, M365 services, Intune, Azure Active Directory, and Microsoft Active Directory Administration is also required.

Good written and verbal communication skills, ability to multitask, and experience with relevant certifications are highly valued.



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