Zoom Administrator

5 days ago

Greenbelt, United States N4 Solutions Full time
Job DescriptionN4 Solutions is looking for you Come join our team and be a part of our mission Our mission is to evaluate, collaborate, and innovate with customers and partners to create business, scientific, and technology solutions that overcome complex challenges while motivating a highly competent workforce to deliver on the promise of excellence N4 Solutions' greatest assets are our employees Join our dynamic team and be a part of the solutionN4 Solutions, LLC is seeking a skilled Zoom Administrator to manage our Zoom accounts and ensure optimal use of the platform across the organization and for our customers. The ideal candidate will have a strong working knowledge of Zoom's features, user management, and security protocols, along with excellent troubleshooting skills. This role will be critical in ensuring seamless execution of virtual and hybrid events, meetings, and conferences for the company and our customers. This position is contingent upon passing a government suitability test.
Roles & Responsibilities:
  • Accountable for all aspects of Zoom administration, utilization, and troubleshooting for Zoom meetings and webinars.
  • Serve as system administrator to create, modify, and deactivate user accounts. Assign appropriate roles and permissions based on user needs.
  • Create meeting links and passcodes for Zoom meetings and webinars and provide day-of-meeting/event technical support and oversight.
  • Collaborate with external organizations and audiovisual and information technology (AV/IT) support teams (i.e., conference centers, hotels, etc.) to integrate company Zoom licenses with external facility AV/IT equipment.
  • Create, configure, and manage meeting settings, including security features (waiting rooms, passcodes), and recording options.
  • Integrate Zoom software and licenses with other hardware, applications, and platforms used to host and conduct meetings and webinars (e.g., conference room and auditorium audiovisual systems, calendars, etc.).
  • Provide training sessions and materials for users.
  • Serve as the primary point of contact for Zoom-related inquiries and troubleshooting.
  • Train meeting participants, panelists, and Zoom users on Zoom features such as breakout rooms, practice sessions, captioning, screen and application sharing, capacity management, Q&A, polling, livestream, etc.
  • Track usage metrics and generate reports to assess engagement and performance. Provide insights for optimizing platform use.
  • Implement and monitor security best practices to protect user data and ensure compliance with organizational policies.
  • Manage the subscription and licensing for Zoom services, including renewals and budgeting.
Minimum Qualifications:Bachelor's degree in information technology, audiovisual, communications, or related field preferred
  • Proven experience and expertise with Zoom administration or similar video conferencing platforms.
  • Experience integrating Zoom with AV/IT systems.
  • Strong technical troubleshooting skills and familiarity with video conferencing technology.
  • At least three years of knowledge and experience with a variety of virtual meeting platforms (e.g., Cvent, Zoom, Microsoft Teams).
  • Excellent communication and interpersonal skills.
  • Ability to work independently and manage multiple priorities.
  • Ability to travel, as needed, to support conferences, meetings, and events.
  • U.S. Citizenship

The N4 Solutions Equal Employment Opportunity (EEO) Policy is to provide a fair and equal employment opportunity for all employees and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. N4 Solutions hires and promotes individuals solely on the basis of their qualifications and achievements for the job to be filled.RequiredPreferredJob Industries
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