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Account Manager

4 months ago

Elk Grove Village, United States Genfare Full time


Account Manager

Location:


Elk Grove Village, Illinois, United States

Genfare is a leader in providing configurable fare solutions to transit agencies of all sizes throughout North America. As a leader in fare collection systems for more than 30 years, Genfare provides solutions that are secure, reliable and highly flexible. Some of our innovative, integrated systems encompass the latest in electronic validating fare boxes, cloud-based reporting software, smart card and mobile payment options, ticket vending and point of sale card distribution systems.

How you will make an Impact (Job Summary)

SPX is a diverse team of unique individuals who all make an impact. As an Account Manager within the Sales and Marketing team of Genfare, your core responsibility will be to lead and drive the ultimate customer experience. This will be achieved through managing existing projects, resolving issues and driving sales growth. In this role, you will lead and collaborate with cross-functional internal teams across the organization. Candidates for this role will know how to meet ambitious individual and team-wide sales quotas. A successful Account Manager will work with our Customer Care and Sales teams to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long run.

We are looking for future leaders of the organization who strive to delight our customers and optimize their experience.

What you can expect in this role (Job Responsibilities)

While each day brings new opportunities at SPX, your core responsibilities will be:

  • Serve as a point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Negotiate contracts and close agreements to maximize profits
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to project needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account statuses
  • Collaborate with Sales team to identify and grow opportunities within territory
  • Assist with client requests or escalations as needed
  • Requires up to 25% travel

What we are looking for (Experience, Knowledge, Skills, Abilities, Education)

We each bring something to the table, and we are looking for someone who has:

Required Experience

  • BA/BS degree in Business Administration, Sales, Engineering or relevant field
  • Proven work experience as an Account Manager, Project Manager, Technical Sales or relevant role
  • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)

Key Competencies

  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization
  • Experience delivering solutions to solve customer needs
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Thank you for your interest in our company.

#LI-CG2

ABOUT SPX

SPX is a diversified, global supplier of infrastructure equipment with scalable growth platforms in heating, ventilation and air conditioning (HVAC), detection and measurement, and engineered solutions. With operations in 17 countries and approximately $1.4 billion in annual revenue, we offer a wide array of highly engineered products with strong brands.

SPX TOTAL REWARDS

At SPX , what's in it for our employees transcends market-competitive compensation and benefits. Our Total Rewards program also includes opportunities for employees' personal development, career growth, and recognition. These programs focus on alignment and assessment of organizational, team, and individual efforts toward achieving business results. Our development and career growth programs empower our employees to enhance their skills, develop new competencies, and pursue career goals. SPX benefits package provides choices designed to help employees manage their well-being. Our compensation programs are performance-based to recognize and reward employees who work hard, display the values and leadership practices we embrace, and deliver exceptional results.

OUR VALUES
  • Integrity
  • Accountability
  • Excellence
  • Teamwork
  • Results

At SPX, our values are at the heart of everything we do. We use our values every day to help us make the right decisions. We embrace a common purpose and strive for improvement. We respect and value each other as individuals and recognize that only by working together, as a team, can we reach our full potential. We take responsibility for our actions, build strong relationships with each other and our customers, and always act ethically. Our values inspire us to achieve the high standards of quality, safety, and performance that our customers expect and deserve.

WORKING AT SPX

Our work environment is established on a work-life philosophy supported by policies, programs, and practices that help employees achieve success within and outside the workplace. We believe in creating an inclusive work environment where employees strive to realize their fullest potential. We are an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation, national origin, gender identity, genetic information, age, disability, veteran status or any other legally protected basis.