Account Manager

12 hours ago


Elk Grove Village, Illinois, United States PENCOM Full time
Job Description

This is a challenging and rewarding role that requires a high degree of customer service and sales acumen. As an Account Manager at Pencom, you will be responsible for providing exceptional service to existing clients and actively seeking opportunities to grow new and existing businesses.

Key Responsibilities:
  • Represent Pencom to customers in a professional and courteous manner
  • Act as a main interface between customer purchasing and engineering departments at Pencom
  • Enter sales and confirm/report on order status to customer in a timely manner
  • Evaluate inventory availability, request transfers and purchases as needed for customer orders
  • Find sources, samples, and technical information as requested by customer
  • Resolve issues with shipments such as missing packing slips, short shipments, wrong parts, etc. between warehouse and customer
  • Generate quotes for customers and enter information to internal system
  • Enter CSI's and process RTVs (return to vendor)
  • Responsible for follow-up on quotes, samples and orders as needed
  • Partner with Business Development Managers to develop and maintain existing client base, and new clients
  • Visit customer sites with, and independently of, the Business Development Manager as needed
  • Perform cold calling within the Branch territory
  • Responsible for review of open orders (both sales and purchase) to ensure on-time delivery to customers
  • Action past due invoices in tandem with Business Development Manager
  • Interface with internal departments including Quality Control, Engineering, Accounting, Purchasing, and Warehouse as related to customer orders or needs
  • Provide customer documentation to request part numbers from Engineering
  • Drive VI (Visual Inventory) and bin stock implementations
  • Continuously review accounts with Business Development Manager to identify areas of business that can be improved
  • Provide metrics and reporting to Branch manager as required
  • Participate in Corporate Activities such as ISO audits and physical inventory as required
  • May require out-of-state travel for training purposes
Requirements:
  • Must be able to read technical drawings and understand manufacturing processes required to make the part
  • Able to think outside the box and help customers by providing alternate options
  • Excellent phone etiquette
  • Proficiency with MS Office Suite (Word, Outlook, Excel, and PowerPoint) required
  • Demonstrated communication skills (written/verbal)
  • Self-motivated and able to function independently; detail orientated, organized, and must work well as a team player
  • Must be organized with a high attention to detail
  • Works well under pressure in a fast-paced office environment, able to multi-task and reliable
  • Ability to sit for long periods of time
Education and Experience:
  • HS Diploma and/or education equivalent; Bachelor's Degree in Business, Marketing, or related work experience
  • 3-5 years of inside sales experience required, preferably in fasteners, mechanical components, or related field


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