Clinical Services Liaison

4 months ago

Tampa, United States CarepathRx Full time

CarepathRx transforms hospital pharmacy from a cost center into an active revenue generator through a powerful combination of technology, market-leading pharmacy services and wrap-around services.

Job Details:

Responsibilities

  • Positive and effective representation of The Center and introducing the full scope of services offered to hospital case managers, physicians, nursing agencies and other referral sources.
  • Ensuring the ongoing updates and education for referral sources.
  • Responsible for the successful clinical coordination of care from the referral source into the home setting on behalf of The Center.
  • Provides and utilizes clinical expertise and skills to assist referral sources &/or patients with:
    • the identification of appropriate candidates for home infusion &/or home health care
    • the identification of the patients' and/or caregivers ability to provide care
    • patient education and training regarding therapy and supplies, as well as, clarifying expectations of care in the home.
    • medication connection at the hospital / facility in order to expedite the discharge into the home setting, as appropriate
  • Develops, maintains and grows core therapy and service line admissions to The Center through positive referral source relationships and provides positive and responsive customer service with assigned target accounts.
  • Recognizes opportunities for expanding business opportunities with current referral sources / business associates and involves either the Director of Sales & Marketing or the General Manager. (Based on reporting structure)
  • Demonstrates thorough knowledge of core therapy referrals and qualifying criteria by payor source, such as: TPN, Enteral Nutrition and Inotropic Agents for Medicare.
  • Evaluates current and future clinical and service needs for existing and new accounts.
  • As appropriate &/or required, coordinates &/or conducts in-services and continuing education programs for referral sources and their support staff.
  • Collaborates with referral sources (i.e. hospital case managers, home health agencies, physician offices) and The Center staff to facilitate the coordination of care for new patient referrals to The Center.
  • Coordinates and communicates all discharge planning activities for new patient referrals with The Center personnel and referral sources, including, but not limited to:
    • Intake
    • Clinical Operations: Pharmacy &/or Nursing
    • Warehouse Operations, if required
    • Reimbursement, if required
  • Appropriately documents the coordination of care activity including, but not limited to:
    • Home infusion &/or nursing services utilized
    • All communication with patients, referral sources, physicians and Center personnel
    • All patient &/or caregiver education & training.
  • Documentation must be legible, accurate and complete and complies with company policies & procedures.
  • Maintains up-to-date referral source records, as well as, any other requested records in accordance with The Center's instructions &/or business goals.
  • Assist with activities to achieve favorable net revenue and gross profit goals for The Center.
  • Represent The Center in a professional and positive manner.
  • Attend and participate in appropriate office meetings, sales meetings, training programs and regional and national trade shows and conventions as directed by Director of Sales & Marketing or the General Manager, (Based on reporting structure)
  • Coordination and cross-training of departmental work duties to achieve maximum productivity and efficiency.
  • Stay abreast of developments in field of infusion therapy.
  • Comply with all company policies and directives for the fulfillment of the company objectives
  • Communicates any problems incurred directly to the Director of Sales & Marketing or The General Manager (Based on reporting structure)
  • Perform other duties as directed by manager.
Qualifications
  • RN (Registered Nurse) or LPN (Licensed Practical Nurse)
  • Diploma, Associates or Bachelors degree from an accredited college or school of nursing.
  • 3 years of IV related experience
  • 2 years of Home health care experience
  • 1 year of Case Management experience
  • Sales and Customer Service experience
  • Current licensure as a Registered Nurse in the state(s) where the Home Infusion Center conducts business. Additional licensure may be required in multi state service areas.
  • Must possess a valid and current driver's license and auto insurance
  • Must have and maintain current CPR certification.
  • CRNI preferred
  • Must maintain a professional image and abide by company dress code
  • Must have excellent customer service skills (both verbal and written) and have effective interpersonal skills that would allow for positive interactions with varied personality types.
  • Proficient computer skills
Physical Demands
  • Required to drive. Regularly works in outside weather conditions when traveling.
  • Frequently required to use hands to demonstrate medication administration, use of equipment and administer medications, such as: connection of medications at the hospital to facilitate discharge.
  • Frequently required to stand, walk, sit and reach with hands and arms
  • Frequently required to lift and/or move up to 30 pounds


CarepathRx provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.

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