Outreach Liaison

Outreach Liaison

Tampa, FL

Our premier client believes in providing compassionate, comprehensive technology-enabled mental health care that meets our patients where they are, particularly for individuals facing serious mental illness (SMI), substance use disorders (SUD), and dementia. Our mission-driven, person-first company is seeking a self-motivated and empathetic Outreach Liaison to join our team. This role is essential to connecting patients with the critical health and social services that they need.

As an Outreach Liaison, you will play a pivotal role in by meeting in-person with individuals with SMI, SUD and dementia: in the community, at their homes, primary care offices, and at local hospitals. Your focus will be on helping these individuals schedule and attend health care services by forming meaningful connections and relationships. This position requires strong interpersonal skills, the ability to build trust quickly, and a relentless drive to help patients and their caregivers access the care they deserve.

You will be responsible for high-volume outreach aimed at growing our program, documenting member interactions thoroughly, and providing seamless handoffs to our clinical team. The ideal candidate thrives in a fast-paced environment, is metrics-driven, and values the opportunity to work in a purpose-driven, evolving startup.

WHAT IS YOUR SUPERPOWER?

• You thrive on building trusting relationships quickly by communicating clearly and emphatically and making patients feel heard, comfortable, and safe
• You possess patience, cultural competency, a nonjudgmental attitude, and the ability to adapt your communication style to meet a patient's individual needs, all while respecting the patient's autonomy and preference
• You enjoy building relationships in your community and are able to help expand and strengthen Author’s network of trusted partners

WHAT YOU WILL DO:

• Conduct high-volume outreach (almost exclusively in-person in the local community) to educate potential patients and caregivers on their health services needs and available benefits and help them schedule and attend recommended health care appointments
• Independently organize and prioritize your workload, and problem solve to meet monthly outreach and enrollment goals
• Utilize CRM and electronic medical record to track outreach and document member consent and interaction notes accurately
• Work collaboratively with care teams to ensure a seamless transition from outreach to ongoing support
• Provide feedback on outreach strategies to improve and evolve our approach, ensuring that we remain patient-focused and effective
• Participate in meetings and maintain motivation in a fully remote, dynamic work environment
• Cold calling, area canvassing, person to person presentations.

Qualifications:

• 3+ years of experience in customer service/sales, with cold outreach experience preferred
• 3+ years of experience in healthcare outreach, community engagement, or related fields
• Strong ability to initiate conversations and build connections quickly, especially with individuals with vulnerable health care needs
• Experience in healthcare, social services, or mental health services, with an understanding of seniors’ needs and challenges
• Proficiency in critical thinking, time management, and multitasking
• Able to work independently and able to meet weekly outreach goal successfully
• Comfort with high-volume in person visits
• Comfort with visiting prospective patients in their homes and primary care provider (PCP) locations
• Must be able to drive at least 100-mile radius daily with appropriate reimbursement for mileage
• Basic proficiency in G-Suite, and video conferencing platforms
• Excitement for working in an innovative, fast-paced startup environment
• Adherence to HIPAA regulations and confidentiality
• Strong tech proficiency and comfort using technology in daily work
• *Must live in the easily commutable nearby areas of Tampa or Jacksonville, FL

Excellent Compensation Package offered

• Retirement savings plan (401k) Plan with up to 3.5% company match
• Mileage reimbursement
• Low-cost comprehensive benefits package for employee and dependents (medical/ dental/ vision/ STD/ Life Insurance)
• Generous paid vacation and sick leave
• 9 paid holidays throughout the year with (2) additional flex holidays, 11 in total
• Performance-based lucrative bonus plan
• Company Laptop Computer provided
• Cell Phone provided
• And much more

The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. In accordance with applicable legal requirements such as the San Francisco Fair Chance Ordinance, Newco will consider for employment qualified applicants with arrest and conviction records.